About Us

About American Family Insurance

About American Family Insurance

For more than 80 years, American Family Insurance has given its customers peace of mind by making their insurance experience easy and convenient. Our caring agents strive hard to meet customers' unique needs by offering just the right mix of American Family's auto, home, life*, umbrella, business, health, and farm & ranch insurance, as well as retirement* products. Located throughout our 19 operating states, American Family's independent contractor agents serve as local, expert and trusted advisors to our customers. They get to know you like family.

Check out our annual report to get all the facts, figures and moving stories underscoring why people choose American Family Insurance over other insurance companies to protect their dreams.

*Issued by American Family Life Insurance Company

Our Company

Our Vision

To be the most trusted and valued customer-driven insurance company.

Our Mission

Inspire, protect and restore dreams.

Our Values

Our commitment to you is to be innovative, caring, agile, trustworthy, transparent and passionate.

Our Community Support

Throughout the nation, we support hundreds of diverse state and local events that help individuals and strengthen communities. See examples.

Have an event or cause for which you'd like American Family's financial support? Complete our online application.

Learn more about American Family

Watch a video of Our Promise to the customers and communities we serve.

SW Washington agent recommended

I just wanted to say how happy I am with my agent, Kari-ann Botero, in Longview, WA. As my prior agent is no longer with American Family, my family's policies were bounced around into a banked agency and to another agent in town. When Kari-ann became my new agent, I was very happy to hear from her right away, and her front desk gal was always very knowledgable and answered all my questions. Kari-ann has gone the extra mile to make sure that all of my policies I have are exactly how I want them. She is always so nice and cares more about just taking your money. I would recommend her to absolutely everyone in SW Washington. I could not ask for a better agent!

Katie from Washington