About Us

About American Family Insurance

About American Family Insurance

For more than 80 years, American Family Insurance has given its customers peace of mind by making their insurance experience easy and convenient. Our caring agents strive hard to meet customers' unique needs by offering just the right mix of American Family's auto, home, life*, umbrella, business, health, and farm & ranch insurance, as well as retirement* products. Located throughout our 19 operating states, American Family's independent contractor agents serve as local, expert and trusted advisors to our customers. They get to know you like family.

Check out our annual report to get all the facts, figures and moving stories underscoring why people choose American Family Insurance over other insurance companies to protect their dreams.

*Issued by American Family Life Insurance Company

Our Company

Our Vision

To be the most trusted and valued customer-driven insurance company.

Our Mission

Inspire, protect and restore dreams.

Our Values

Our commitment to you is to be innovative, caring, agile, trustworthy, transparent and passionate.

Our Community Support

Throughout the nation, we support hundreds of diverse state and local events that help individuals and strengthen communities. See examples.

Have an event or cause for which you'd like American Family's financial support? Complete our online application.

Learn more about American Family

Watch a video of Our Promise to the customers and communities we serve.

Adjuster provides great service

My home was broken into and was obviously a very terrifying and stressful experience. I was assigned to Vicki Mrowiec (adjuster) to handle my claim. I was very stressed and had no idea where to start, what was covered etc. Vicki was very kind and very helpful with all of the many questions I had to ask her. She provided helpful information and answered every question I had until I understood all of it. She was amazing. Vicki made a very stressful experience a lot less stressful. I appreciate her help so so much. :) Thank you AMFAM for your great coverage and your amazing customer service/claims handlers

Victoria from Utah