Customer Testimonials
Share your own exceptional customer service experience.
Agent looks out for family's needs:
Kelby Dribnack and his staff have always been there when I needed them. I am not the easiest customer, in that my life is ever changing with young adult kids. We have had changes in policies with selling and buying different cars and kids moving out of the house, and then back. He has always helped me to save money. Whenever I say that I need to save on my monthly bill, he finds a way to keep us protected and not break my bank account. Kelby has always handled all my needs with the caring of a family member. It is because of his dedication to me and my family that I have stayed with him. I have had people call and try to say they can save us money ... that may or may not be true but what keeps me a faithful customer is his faithful service ... you don't find that so easily these days. I feel he knows us and is there when we need him.
Shirley from Idaho
Excellent service keeps customers satisfied:
On August 21 2009 my Lexus was struck by a towed trailer. ... I called our agent (Barb Amundson, Waukesha WI). She and her secretary, Pam, offered to help us with the situation. We were referred to [casualty claim desk adjuster] Deborah Weier at the Madison WI office. ... I wish to thank Barb, Pam, and Deborah for the excellent service which they provided during this time. Our Lexus looks and feels like it did before the accident. We have had our home and vehicles insured with American Family for the last 14 years, and have no plans to change. Thanks again.
Daniel from Wisconsin
Personal attention wins customer's loyalty:
I don’t often offer compliments about customer service but on this occasion I felt it was very necessary. I was cruising the internet and I noticed a pop-up about comparing auto insurance. Reluctantly I entered my info just to see what would happen. … I was surprised, pleasantly surprised! Within 24 hours I received 16 different quotes from many other insurance companies. … The monetary savings was not the selling point. The customer service I received from the Don A Tolar agency, namely [agent assistant] Mikki S. Garcia, was outstanding. I was never pressured. I totally understood my policy. She was very professional! What sold me was Mikki was the only one to actually give me a phone call. A simple phone call. WOW!
David from Kansas
Agent there when needed most:
While on vacation in Chicago in Sept, 2009 we had an incident that might seem minor to you, but very upsetting to us. We rented a car and had a stone hit the windshield only to cause more damage as it crept up the windshield. This has never happened to us and we had never filed a claim with our Insurance so we were at a loss as to where to start first. The point of this email is to let you know that we had the privilege to have such a wonderful person, Robyn Chase, to help us with our dilemma. She went above and beyond the call to help us and was so patient and understanding. I tell you that it was so important to have her there for us, as we have been through so much this year with very serious illnesses in the family etc., that something again that seems so minor to everyone else was just exhausting to us. It was very comforting to have had her professionalism and knowledge, and let me tell you that she answered every question, and if she did not know the answer she made sure that she found out. I hope that you know that you have an exceptional, dedicated employee in Robyn. I can tell you that had it been handled any other way, we may have considered going to another insurance company. Very Sincerely,
Neal and Maureen from Nevada
Excellent service throughout the years:
George Alex has been my agent for approx. 12 years and I can't express my thanks to his agency enough. Throughout the years they have gone out of their way to assist me with any insurance issues that have arisen. I found the organization / personnel to be extremely prompt, efficient, courteous, and caring every time I have contacted them. In addition, they definitely do their due diligence when it comes to finding the lowest rate available. I currently have a house, 2 cars, and a motorcycle insured through the George Alex Agency and on more than one occasion I have had to request assistance from them and have been more than pleased with every aspect of the service provided. A+
Anne from Illinois
Customer treated as if 'I am her only client':
I wanted to send American Family a quick comment about the individual attention and customer service I have received since I joined 2 years ago. I especially want to let you know that I receive OUTSTANDING customer service from my agent, Candace McGovern at your Cave Creek office in Arizona. Whenever I have a question or issue, I email Candace and within a few hours, it's all taken care of. This is exceptional service that should be recognized. Candace treats me like I am her only client, that is the attention she shows every time I have to contact her. I really appreciate your business and feel very comfortable with my home and auto insurance knowing I have an agent that cares. Thank you so much.
Pamela from Arizona
Claims adjuster puts customer at ease:
It is with GREAT joy that this email is sent from my family and I. Last week
I filed a claim due to damage to my back fence from recent wind storms that had come through the valley. I was told that an adjuster would be sent to my house to view the damage and estimate how much was covered by insurance. After
I hung up I felt a little nervous because I didn't know what kind of adjuster was going to be sent. Well let me tell you that my nervousness was quickly squashed when your adjuster arrived. She was very kind and professional. She was very clear in her explanations of what was going to be covered by the insurance and what wasn't and why. This was very refreshing. She is a prime example of how a person who works with the public should be. Her name is Beth Dell. I hope that all your adjusters have her personality, attitude and professionalism. Thank you for your time.
Brian from Arizona
Adjuster works well with customer and contractor, too:
I'm a 30 plus year customer of American Family Ins. I have never had a complaint against the company. Recently I had the occasion to work with adjuster Jim Oberfoell. I would like to compliment American Family on this extra ordinary representative. Jim is friendly, caring, knowledgeable and efficient. Even my contractor commented or the ease of working with such a knowledgeable adjuster. Thank you very much for continuing to provide me with exception coverage and care, and having personnel of Jim's outstanding qualities.
Karen from Nebraska