About Us

Frequently Asked Questions

Our Hiring Process

Okay, so you've applied for a specific position or you've just posted your resumé on our Career Center site. What happens next?

First, you'll receive an acknowledgment from us to let you know that your resumé has been received. Next, if your background and skills are a fit for any of our current openings, you will be contacted to set up an interview. (Keep in mind that if there is not a match, your resumé remains in our database for future access by our Staffing Specialists. However, applying directly to a specific job posting gives you the best chance of catching a Staffing Specialist's eye.)

The next step is the interview itself. There are a few different approaches we may take based on the position you're interviewing for or, in some cases, the location of the position. Typically, we like to have you come out to our office locations for an interview. We have some wonderful facilities and we'd like you to have the opportunity to see them.

In certain circumstances, phone interviews may be conducted first. Our Staffing Specialists will fill you in at first contact regarding all interview plans. Before your interview, you'll want to take a peek at the Interview Tips we've put together to help you prepare.

Whatever the venue, you can expect a comfortable, mutual exchange of information. Remember, we want to impress you just as much as you want to impress us!

Frequently Asked Questions

Here are some additional frequently asked questions you may find helpful to review:

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Can I submit my resumé online?

Sure! Just go to Search Jobs & Apply. If you have a resume, click “Build Your Profile.” If you don't, we'll help you build one – click "Resume Builder."

What is the best way to provide American Family Insurance with my application materials -- mail, personal delivery or online?

We prefer to receive resumes online. This enables us to process your application materials and respond to you as quickly as possible. However, you may also choose to use a mail service or deliver your materials to one of our offices personally. But even if you're not contacted for the job you wanted, that doesn't mean you'll never hear from us. Your resume will remain on file for one year and may be considered for other opportunities suitable to your background and experience.

What if I don't own a computer?

If you don't own a computer and you'd like to submit your application materials online, most public libraries have computers with free Internet access available to the public.

What should I do if I'm concerned that the format and appearance of my resumé will be altered in the process of applying online?

Don't worry! The most important part of your resumé is the information it contains about your skills and qualifications. When your resumé is received electronically, things like bullets and decorative features will not appear. If you're invited to an interview, and you'd like us to see your resumé in its original format, you're welcome to bring a paper copy of it along with you.

How will I know whether my application materials were received?

Following receipt of your application materials, you will receive an acknowledgment from us. If you applied online, our acknowledgment will be delivered to you online. If you applied by regular mail, our acknowledgment will be delivered to you by regular mail.

Will I need to fill out an employment application in addition to what I've previously submitted?

If you are invited to an interview, you will be asked to complete an online application form at that time. If you would prefer, you can fill it out here. Just go to Search Jobs & Apply.

Will I be contacted for each job I apply for?

Following receipt of your application materials, you will receive an acknowledgment from us. If you applied online, our acknowledgment will be delivered to you online. If you applied by regular mail, our acknowledgment will be delivered to you by regular mail. But even if you're not contacted for the job you wanted, that doesn't mean you'll never hear from us. Your resume will remain on file for one year and may be considered for other opportunities suitable to your background and experience.

How do I contact the recruiter who handles the position I've applied for?

You can contact HR electronically right from this site. Be sure to include the title of the position you applied for and the job ID, if you have it. Your message will be directed to the appropriate member of our Human Resources staff.

If I'm not selected for the position I applied for, will I automatically be a candidate for future positions that fit my qualifications?

Your resumé will remain in our database for one year. However, to ensure your candidacy for future positions, you must re-apply for each position you are interested in. You may also wish to update your resumé, if necessary, adding details from your background that address the requirements of the new position you're interested in. It's up to you!

How long do you keep my application materials on file?

Your application materials remain on file for one year.

I am interested in several positions with American Family that are in different locations. Should I send my resumé to each of those offices?

By visiting Search Jobs & Apply, applying for multiple positions at once is a snap! Just use the “Resume Builder” or Build Your Profile” features to submit your resume. Simply search for the jobs you're interested in, then select the positions you'd like to apply for by adding them to your job cart. You can view all of the positions in your cart by logging in and selecting "Job Cart." It's just like shopping online!

Will you tell me when I am no longer a candidate for the position I've been considered for?

If you are interviewed but not selected for a position, you will receive a letter indicating that you were not selected.

For how long are jobs posted on amfam.com? At what point are they removed from the Web site?

Following receipt of your application materials, you will receive an acknowledgment from us. If you applied online, our acknowledgment will be delivered to you online. If you applied by regular mail, our acknowledgment will be delivered to you by regular mail.

Can I apply for positions that are not currently posted or available?

Certainly. Your application materials are always welcome - whether we have a current opening you're interested in, or whether you'd like us to place your materials on file for future consideration. To submit your resumé, visit Search Jobs & Apply then click "Resume Builder" or “Build Your Profile” and enter your information. Our site is usually updated every day and we encourage you to visit our site often to apply for specific positions.

How do I find out what the salary range is for the job I'm applying for?

While we don't publish salary ranges in our advertisements and job postings, you're welcome to contact HR for this information. Be sure to include the title of the position you applied for and the job ID, if you have it.

How do I find out about internships that are currently available?

Visit Search Jobs & Apply to see if there are any current internships available. To get more information about our intern program, see our Internships page in our Discover Career Paths section.

Important tips for job seekers:

• How to Write a Resumé
• How to Write a Cover Letter
• Interview Do’s and Don’ts

Have questions? Need assistance? Contact HR! Send us an email message or call us at 1-877-778-7837.

American Family Insurance supports the membership of its HR professionals in the Society for Human Resource Management (SHRM), the world's largest association devoted to human resource management.