About Us

About American Family Insurance

About American Family Insurance

For more than 80 years, American Family Insurance has given its customers peace of mind by making their insurance experience easy and convenient. Our caring agents strive hard to meet customers' unique needs by offering just the right mix of American Family's auto, home, life*, umbrella, business, health, and farm & ranch insurance, as well as retirement* products. Located throughout our 19 operating states, American Family's independent contractor agents serve as local, expert and trusted advisors to our customers. They get to know you like family.

Check out our annual report to get all the facts, figures and moving stories underscoring why people choose American Family Insurance over other insurance companies to protect their dreams.

*Issued by American Family Life Insurance Company

Our Company

Our Mission

To be the most trusted and valued service-driven insurance company.

Our Values

Our commitment to you is to be fair, helpful and caring, and to provide ease and convenience when working with us. We strive to provide you industry-leading service, an exceptional claims experience and products that build long-term relationships.

Our Community Support

Throughout the nation, we support hundreds of diverse state and local events that help individuals and strengthen communities. See examples.

Have an event or cause for which you'd like American Family's financial support? Complete our online application.

Learn more about American Family

Watch a video of Our Promise to the customers and communities we serve.

Road side assistance comes through

I just wanted to thank American Family Insurance for always helping me out through their roadside assistance. I always have awesome service! Today was beyond amazing with a lady I talked to on the phone Ashley T. She was extremely nice and made me laugh! Had a great since of humor and was very pleasant! I just wanted to thank you so much again for the exceptional service and I can't wait to call you guys again when I am in need of Road Side Assistance! Thank you again so much!

Mercedes from Iowa