About Us

American Family Insurance Locations

American Family Insurance Locations

Operating States and Agents

American Family Insurance and its sales force of nearly 3,500 agents provide industry-leading service to customers in the following states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington and Wisconsin. Find an agent near you.

Our corporate headquarters is located at 6000 American Parkway, Madison, WI 53783.

In addition, we have the following offices:

Arizona

Phoenix Claim Office
225 North 45th Street
Phoenix, AZ 85072

Phoenix Commercial Office
225 North 45th Street
Phoenix, AZ 85034

Colorado

Denver Claim Office
9510 Meridian Boulevard
Englewood, CO 80112

Minnesota

Eden Prairie Auto Claim Office
6131 Blue Circle Drive
Eden Prairie, MN 55343-9130

Missouri

St. Louis Claim Office
13500 Riverport Drive
Maryland Heights, MO 63043-4824

Wisconsin

Madison Claim Office
302 North Walbridge Avenue
Madison, WI 53783

Milwaukee Claim Office
W236 N1402 Busse Road
Waukesha, WI 53188

Wausau Commercial Office
5209 Rib Mountain Drive
Wausau, WI 54401

Great service started with chat

I just had a great experience with Lori. I have had a crazy past couple months and didn't even notice I had let my insurance lapse until I went online to pay it. I got online and used the chat function where I was helped by Lori. She was quick to assist me and when we got on the phone to handle the payment she was so sweet, helpful and quick. I had been in such a panick and she made me feel so much better. I handle recruiting for customer service reps at my work and would be lucky to have someone like Lori. She was outstanding and should be recognized! :)

Kelli from Washington