About Us

American Family Insurance Locations

American Family Insurance Locations

Operating States and Agents

American Family Insurance and its sales force of nearly 3,500 agents provide industry-leading service to customers in the following states: Arizona, Colorado, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Minnesota, Missouri, Nebraska, Nevada, North Dakota, Ohio, Oregon, South Dakota, Utah, Washington and Wisconsin. Find an agent near you.

Our corporate headquarters is located at 6000 American Parkway, Madison, WI 53783.

In addition, we have the following offices:


Phoenix Claim Office
225 North 45th Street
Phoenix, AZ 85072

Phoenix Commercial Office
225 North 45th Street
Phoenix, AZ 85034


Denver Claim Office
9510 Meridian Boulevard
Englewood, CO 80112


Eden Prairie Auto Claim Office
6131 Blue Circle Drive
Eden Prairie, MN 55343-9130


St. Louis Claim Office
13500 Riverport Drive
Maryland Heights, MO 63043-4824


Madison Claim Office
302 North Walbridge Avenue
Madison, WI 53783

Milwaukee Claim Office
W236 N1402 Busse Road
Waukesha, WI 53188

Wausau Commercial Office
5209 Rib Mountain Drive
Wausau, WI 54401

Incredible experience with staff

I wanted to share what an incredible experience I had with the staff at the office of James M Giacoma Agency recently. Kathleen Hancock, Barb Pierce and Beckie Merrit were extremely responsive and helpful when I needed to make quick changes to my policy in order to close a loan. Their exceptional service helped me close my loan on time. I am grateful to have such a capable, accommodating agency to work with. Thank you for providing such incredible service; you exceeded my expectations. Thank you,

Bonnie from Colorado