About us

American Family's Values

When it comes to protecting your dreams, we’re in it for the long haul — and our core values guide us every step of the way.

American Family agents and employees are firmly committed to being fair, helpful and caring when working with customers like you. We strive to provide industry-leading service, exceptional claims experience and products that build long-term relationships.

Corporate Principles

American Family Insurance thrives by conducting its business in accordance with the highest ethical standards and the law at all times. Integrity is part of our culture and always has been.

The reputation we enjoy and trust-based relationships we have built with our customers are determined by the example set by management, and by the character and good judgment exercised at all levels of our organization.

It's a way of doing business that our customers have come to expect from us and a standard that we continue to live up to.

For more information about American Family Insurance, please contact us.

Praise for agent assistant

I wanted to let AMFAM know we are very pleased with my insurance and my agent (assistant) Erin O'Connell in Puyallup. I been very fortunate to have someone who will take the time to review all my policies and help my save money where we can. Their service has always been above our expectations. I put a large amount of trust and integrity in my insurance agent, policies and is very comforting to know someone else is looking out for my family. As a consumer, it's very important to share positive experiences with local businesses in our community. Thank you,

Jon from Washington