About Us

American Family Embraces Diversity

At American Family Insurance, our mission is to become the most trusted and valued service-driven insurance company. Employee diversity is essential to fulfilling this mission.

Jack Salzwedel

Chairman and Chief Executive Officer

We value our talented employees and agents — of all ages and races, regardless of gender, color, national origin, ethnicity, sexual orientation, physical abilities or religion. We value a diverse and inclusive work environment, and we embrace different perspectives that help us better serve our customers. Simply put, people are our most important asset.

Perhaps this resonates so deeply at American Family because we don't simply see ourselves as being in the business of insurance. More importantly, we see ourselves in the business of helping people.

When people are at the heart of what you do, you quickly value and seek out their diverse ideas and experiences. That’s why we have increased our efforts to reach out and listen to our customers, employees and agents.

We've met with small and large groups in formal town halls and informal listening sessions. We also continue to leverage the diverse perspectives of our women's and multicultural business resource groups and have taken ideas back, considered them in our business decisions and made improvements.

Our diversity and inclusion efforts will continue to revolve around a simple, undeniable premise — at American Family, everyone matters, and we remain committed to these efforts.

Thank you for claims adjuster

I just wanted to thank Dustin Hoang (Claims Adjuster) for being so kind! I have never been in an accident before this, and He was very sincere and explained everything thoroughly in a manner I could understand. Showed me the damages and how it needed to be fixed. I was very happy with the customer service that you provided. Thanks again!!

Stacie from Washington