About Us

In the Words of Our Customers ...

Our policyholders choose us for many reasons, including the trusted advice we offer, the personal service we provide and the commitment we show to our local communities.

Following are recent examples you've shared of how we're meeting your needs.

If you're so inclined, please share your own exceptional customer service experience.

SW Washington agent recommended
I just wanted to say how happy I am with my agent, Kari-ann Botero, in Longview, WA. As my prior agent is no longer with American Family, my family's policies were bounced around into a banked agency and to another agent in town. When Kari-ann became my new agent, I was very happy to hear from her right away, and her front desk gal was always very knowledgable and answered all my questions. Kari-ann has gone the extra mile to make sure that all of my policies I have are exactly how I want them. She is always so nice and cares more about just taking your money. I would recommend her to absolutely everyone in SW Washington. I could not ask for a better agent!
Katie from Washington

 

Compliments for claims adjuster
My wife and I would like to thank Greg Hoier (claims adjuster) for his professionalism and superior customer service skills in regards to our recent claim. Greg was courteous, helpful and answered all our questions quickly. We enjoy AMFAM because of superior employees like Greg. Because of Greg and AMFAM employees like him, we plan to stay AMFAM customers forever. Thanks Greg you are awesome. Well done Greg and AMFAM!!!
Larry and Paula from Wisconsin

 

"Looking out for my best interest"
I have been a member of the Scappoose American Family Insurance company for over 9 years. Recently, I had an issue that would have affected my insurance quite a bit. Instead of just processing the paperwork I thought was required, Megan Rolph & Aaron Stoker researched further to try and see what options I had. Turns out this paperwork was not required unless stated by the DMV, and was a great relief to know that my Insurance company is looking out for my best interest.
Heather from Oregon

 

Adjuster "very informative, knowledgeable"
I had Joe Ruedas as my adjuster for my claim. I have to say he was one of the best professionals I have ever dealt with. He was very informative, knowledgeable, and returned my phone calls in a timely manner. There was never a point where I had a question on the status of anything. Joe always had or found the answer. I also received my refund within days after the whole process started. I would like to write and thank Joe again, and hope he gets the recognition for being a great agent (adjuster)! Keep up the good work!
Michelle from Nevada

 

"Job well done!"
I want to compliment Jana Klein from the St Peter, MN office on my meeting with her on March 31st. She was extremely helpful and patient with all my questions. It was very obvious she wanted to give us the best rates/discounts possible, plus she made sure I understood everything. A JOB WELL DONE! Thanks, Jana.
Dianne from Minnesota

 

Outstanding Illinois Agent
I have had auto and renters insurance through my agent Bradley Arroyo for several years. I am moving to Michigan so will be unable to continue. I have at time had difficulty making the payments. I just wanted to say that Brad has always treated me with respect and the utmost courtesy. He is always available, always prompt and always professional. It has been my great pleasure to do business with him and want you to know what an OUTSTANDING agent he is. He represents your company very well and I hope you will let him know how much he has been appreciated.
Dorie from Illinois

 

Adjuster provides great service
My home was broken into and was obviously a very terrifying and stressful experience. I was assigned to Vicki Mrowiec (adjuster) to handle my claim. I was very stressed and had no idea where to start, what was covered etc. Vicki was very kind and very helpful with all of the many questions I had to ask her. She provided helpful information and answered every question I had until I understood all of it. She was amazing. Vicki made a very stressful experience a lot less stressful. I appreciate her help so so much. :) Thank you AMFAM for your great coverage and your amazing customer service/claims handlers
Victoria from Utah

 

Agent goes the extra mile in the snow
I had my tires slashed recently and finally called the insurance adjuster to report and file the claim. Maryjo Maglio-Kubisiak (physical damage adjuster) was here right on time and was extremely friendly. Very polite and conversative! I was very pleased and she was very fast with getting the claim filed and the check in my hand. Overall was very satisfied!
Jordan from Wisconsin

 

Agent goes the extra mile in the snow
We had some snow in the beginning of February 2014. I got stuck on a back road and had a minor accident as I slid sideways into another car. I called AAA and they said they were so busy that they wouldn't be able to get to me that night. I then called my insurance agent (Luis Sanchez) and he and his wife (Lisa Sanchez) to see what I should do about the accident. They in turn volunteered to come out in the snow to pick me up to take me home. I could not ask for a better agent. What insurance agent would personally come out in a snow storm to pick up his client and take them home? NONE!!! Except mine. They are the best agents on the planet.
Leo from Washington

 

Emergency Roadside Service shines
With regards to your roadside assistance service I must say it is the best service I have ever had. The professionals involved with my claim were prompt, very kind, and very quick to get me the needed service in a reasonable time. I couldn't be any more impressed or happy with the service I received, and that goes for the entire AmFam team. Thank you all so much for taking such good care of your clients, you guys are the best. Sincerely,
Clif from Missouri

 

Agent strives to keep customer
I wanted to recognize my agent Pete Parker and his staff for the excellent service they have provided. I have known Pete for a long time and my parents have been his clients as long as I can remember. When I moved to Illinois from Wisconsin I had another agent for a short time, but I was not very pleased with the customer service. When I voiced my complaints to Pete he offered to get his Illinois license and take me back as a client. By switching insurance companies Pete was able to save us hundreds on our insurance! Recently when I had my car accident, Pete and Mary were so helpful in figuring out my claim when there was a lost police report I just knew I had to recognize them. I would recommend them to anyone. Not only is Pete a great insurance agent but a very present and positive influence in the community I grew up in.
Cindi from Illinois

 

Amfam has great agents
We had a wind, hail storm, my agent Theresa Gilley of Jasper IN, gave me the number to call. In just a few days adjuster Ryan Findley, arrived went completely around property, found things I didn't realize needing repair. Before he left, left us a check, and all info we needed to complete our claim. Both Theresa and Ryan were professional, informative and quick to make my wife and I, relaxed and made the whole process stress free. Thank You American Family
Mike from Indiana

 

Amfam has great agents
I just wanted to say that we have had American Family for 25 + years and have found them to be the best company around. I think one of the reasons that they are a fine company is that they have great agents. I have Randy Gust in Kewaskum and I have confidence in Randy and his staff. I am proud to say he is my agent!!!
Daniel from Wisconsin

 

Agent deserves a big thank you
I was watching my insurance rates go up and decided to check the company that was most recommended. American Family Ins. was one. I checked out a few to compare. Alex Parede contacted me immediately when I called. He saw what coverage I had and amount I paid, Alex took the time to go over all my policies. He showed me I would be getting more coverage, smaller deductibles and save hundreds of dollars a year. He was patient as he instructed me on how to view all my accounts on line. He was not just selling a product, he sold himself as a man truly interested in helping his clients. Alex Paredes deserves a big thank you from me. Sincerely,
Helen from Illinois

 

Agent provide exceptional service
I would like to compliment my American Family agent, Gary Miller, for his exceptional service. He recently called me asking if there was anything more he could do to improve my American Family experience. I did have a recent concern about a minor problem with my insurance effective date, and Gary Miller went above and beyond with outstanding service by personally calling me to alleviate any concerns I had. His local office and staff are always very friendly and helpful in providing fantastic customer service.
Kay from Minnesota

 

Agent provides exceptional service
I would like to compliment my American Family agent, Gary Miller, for his exceptional service. He recently called me asking if there was anything more he could do to improve my American Family experience. I did have a recent concern about a minor problem with my insurance effective date, and Gary Miller went above and beyond with outstanding service by personally calling me to alleviate any concerns I had. His local office and staff are always very friendly and helpful in providing fantastic customer service.
Kay from Minnesota

 

Thank you to adjuster
Dear American Family. I would like you to know, what a wonderful experience my husband Jerry and I had, again with Mr. Ron Jacobs (Physical Damage Adjuster.) He is such a pleasure to work with. He is very informative and knowledgeable. He was able to answer ALL of our questions and concerns. He made us feel very at ease, and secure in our situation, since our claim was about our 99 Pontiac Grand AM GT, that was involved in a hit and run accident. Thank you also, American Family for sticking with us. Sincerely,
Jana from Minnesota

 

Thank you for claims adjuster
I just wanted to thank Dustin Hoang (Claims Adjuster) for being so kind! I have never been in an accident before this, and He was very sincere and explained everything thoroughly in a manner I could understand. Showed me the damages and how it needed to be fixed. I was very happy with the customer service that you provided. Thanks again!!
Stacie from Washington

 

Thank you
I would like to express our appreciation to American Family Insurance for the professional and expediate manner in which our accident claim was handled. Thank you. No one likes to deal with repairs, but I will say that American Family made the process easier than we expected. We appreciate all the personal contact throughout the process and the readiness of your company to help with questions and concerns.
Patricia from Missouri

 

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Please share your positive American Family Insurance experiences with us! We’d love to hear from you, and so would people who compare insurance companies. After all, customer reviews can help insurance shoppers make sound choices.