About Us

In the Words of Our Customers ...

Our policyholders choose us for many reasons, including the trusted advice we offer, the personal service we provide and the commitment we show to our local communities.

Following are recent examples you've shared of how we're meeting your needs.

If you're so inclined, please share your own exceptional customer service experience.

Adjuster "very informative, knowledgeable"
I had Joe Ruedas as my adjuster for my claim. I have to say he was one of the best professionals I have ever dealt with. He was very informative, knowledgeable, and returned my phone calls in a timely manner. There was never a point where I had a question on the status of anything. Joe always had or found the answer. I also received my refund within days after the whole process started. I would like to write and thank Joe again, and hope he gets the recognition for being a great agent (adjuster)! Keep up the good work!
Michelle from Nevada

 

"Job well done!"
I want to compliment Jana Klein from the St Peter, MN office on my meeting with her on March 31st. She was extremely helpful and patient with all my questions. It was very obvious she wanted to give us the best rates/discounts possible, plus she made sure I understood everything. A JOB WELL DONE! Thanks, Jana.
Dianne from Minnesota

 

Outstanding Illinois Agent
I have had auto and renters insurance through my agent Bradley Arroyo for several years. I am moving to Michigan so will be unable to continue. I have at time had difficulty making the payments. I just wanted to say that Brad has always treated me with respect and the utmost courtesy. He is always available, always prompt and always professional. It has been my great pleasure to do business with him and want you to know what an OUTSTANDING agent he is. He represents your company very well and I hope you will let him know how much he has been appreciated.
Dorie from Illinois

 

Adjuster provides great service
My home was broken into and was obviously a very terrifying and stressful experience. I was assigned to Vicki Mrowiec (adjuster) to handle my claim. I was very stressed and had no idea where to start, what was covered etc. Vicki was very kind and very helpful with all of the many questions I had to ask her. She provided helpful information and answered every question I had until I understood all of it. She was amazing. Vicki made a very stressful experience a lot less stressful. I appreciate her help so so much. :) Thank you AMFAM for your great coverage and your amazing customer service/claims handlers
Victoria from Utah

 

Agent goes the extra mile in the snow
I had my tires slashed recently and finally called the insurance adjuster to report and file the claim. Maryjo Maglio-Kubisiak (physical damage adjuster) was here right on time and was extremely friendly. Very polite and conversative! I was very pleased and she was very fast with getting the claim filed and the check in my hand. Overall was very satisfied!
Jordan from Wisconsin

 

Agent goes the extra mile in the snow
We had some snow in the beginning of February 2014. I got stuck on a back road and had a minor accident as I slid sideways into another car. I called AAA and they said they were so busy that they wouldn't be able to get to me that night. I then called my insurance agent (Luis Sanchez) and he and his wife (Lisa Sanchez) to see what I should do about the accident. They in turn volunteered to come out in the snow to pick me up to take me home. I could not ask for a better agent. What insurance agent would personally come out in a snow storm to pick up his client and take them home? NONE!!! Except mine. They are the best agents on the planet.
Leo from Washington

 

Emergency Roadside Service shines
With regards to your roadside assistance service I must say it is the best service I have ever had. The professionals involved with my claim were prompt, very kind, and very quick to get me the needed service in a reasonable time. I couldn't be any more impressed or happy with the service I received, and that goes for the entire AmFam team. Thank you all so much for taking such good care of your clients, you guys are the best. Sincerely,
Clif from Missouri

 

Agent strives to keep customer
I wanted to recognize my agent Pete Parker and his staff for the excellent service they have provided. I have known Pete for a long time and my parents have been his clients as long as I can remember. When I moved to Illinois from Wisconsin I had another agent for a short time, but I was not very pleased with the customer service. When I voiced my complaints to Pete he offered to get his Illinois license and take me back as a client. By switching insurance companies Pete was able to save us hundreds on our insurance! Recently when I had my car accident, Pete and Mary were so helpful in figuring out my claim when there was a lost police report I just knew I had to recognize them. I would recommend them to anyone. Not only is Pete a great insurance agent but a very present and positive influence in the community I grew up in.
Cindi from Illinois

 

Amfam has great agents
We had a wind, hail storm, my agent Theresa Gilley of Jasper IN, gave me the number to call. In just a few days adjuster Ryan Findley, arrived went completely around property, found things I didn't realize needing repair. Before he left, left us a check, and all info we needed to complete our claim. Both Theresa and Ryan were professional, informative and quick to make my wife and I, relaxed and made the whole process stress free. Thank You American Family
Mike from Indiana

 

Amfam has great agents
I just wanted to say that we have had American Family for 25 + years and have found them to be the best company around. I think one of the reasons that they are a fine company is that they have great agents. I have Randy Gust in Kewaskum and I have confidence in Randy and his staff. I am proud to say he is my agent!!!
Daniel from Wisconsin

 

Agent deserves a big thank you
I was watching my insurance rates go up and decided to check the company that was most recommended. American Family Ins. was one. I checked out a few to compare. Alex Parede contacted me immediately when I called. He saw what coverage I had and amount I paid, Alex took the time to go over all my policies. He showed me I would be getting more coverage, smaller deductibles and save hundreds of dollars a year. He was patient as he instructed me on how to view all my accounts on line. He was not just selling a product, he sold himself as a man truly interested in helping his clients. Alex Paredes deserves a big thank you from me. Sincerely,
Helen from Illinois

 

Agent provide exceptional service
I would like to compliment my American Family agent, Gary Miller, for his exceptional service. He recently called me asking if there was anything more he could do to improve my American Family experience. I did have a recent concern about a minor problem with my insurance effective date, and Gary Miller went above and beyond with outstanding service by personally calling me to alleviate any concerns I had. His local office and staff are always very friendly and helpful in providing fantastic customer service.
Kay from Minnesota

 

Agent provides exceptional service
I would like to compliment my American Family agent, Gary Miller, for his exceptional service. He recently called me asking if there was anything more he could do to improve my American Family experience. I did have a recent concern about a minor problem with my insurance effective date, and Gary Miller went above and beyond with outstanding service by personally calling me to alleviate any concerns I had. His local office and staff are always very friendly and helpful in providing fantastic customer service.
Kay from Minnesota

 

Thank you to adjuster
Dear American Family. I would like you to know, what a wonderful experience my husband Jerry and I had, again with Mr. Ron Jacobs (Physical Damage Adjuster.) He is such a pleasure to work with. He is very informative and knowledgeable. He was able to answer ALL of our questions and concerns. He made us feel very at ease, and secure in our situation, since our claim was about our 99 Pontiac Grand AM GT, that was involved in a hit and run accident. Thank you also, American Family for sticking with us. Sincerely,
Jana from Minnesota

 

Thank you for claims adjuster
I just wanted to thank Dustin Hoang (Claims Adjuster) for being so kind! I have never been in an accident before this, and He was very sincere and explained everything thoroughly in a manner I could understand. Showed me the damages and how it needed to be fixed. I was very happy with the customer service that you provided. Thanks again!!
Stacie from Washington

 

Thank you
I would like to express our appreciation to American Family Insurance for the professional and expediate manner in which our accident claim was handled. Thank you. No one likes to deal with repairs, but I will say that American Family made the process easier than we expected. We appreciate all the personal contact throughout the process and the readiness of your company to help with questions and concerns.
Patricia from Missouri

 

Exceptional service from customer care representative
I want to compliment Tina Timm (Customer Care Representative) on the exceptional service she provided me. She was very helpful, understanding of my frustration of the run around I got prior to her help, and she was very courteous and professional. At times like these it is nice to know American Family has representatives like Tina. With appreciation,
Candy from Arizona

 

Incredible experience with staff
I wanted to share what an incredible experience I had with the staff at the office of James M Giacoma Agency recently. Kathleen Hancock, Barb Pierce and Beckie Merrit were extremely responsive and helpful when I needed to make quick changes to my policy in order to close a loan. Their exceptional service helped me close my loan on time. I am grateful to have such a capable, accommodating agency to work with. Thank you for providing such incredible service; you exceeded my expectations. Thank you,
Bonnie from Colorado

 

Agent is asset to company
I have been working with Travis Arment from Rochester Minnesota for a few years now. I usually shop insurance at least every 2 years to make sure I'm getting the best deal. With Travis Arment though, whenever I send him an e-mail with a request, asking for information, or adding / changing a vehicle. He is always so quick to respond. Makes me not even consider looking elsewhere. The service he provides is Exceptional to say the least. He is a huge asset to your company and should be rewarded or, at least acknowledged by the company for his work. It's hard to find work ethic like his these days. Regards, Loyal Customer from Rochester Minnesota. Thanks so much Travis !!
Jordan from Minnesota

 

Road side assistance comes through
I just wanted to thank American Family Insurance for always helping me out through their roadside assistance. I always have awesome service! Today was beyond amazing with a lady I talked to on the phone Ashley T. She was extremely nice and made me laugh! Had a great since of humor and was very pleasant! I just wanted to thank you so much again for the exceptional service and I can't wait to call you guys again when I am in need of Road Side Assistance! Thank you again so much!
Mercedes from Iowa

 

Personnel prompt and professional
The American Family personnel handling a claim for storm damage were professional and prompt. Gary L Hern our Agent and Melissa Reinhardt the Senior Field Property Adjuster are certainly assets for AMFam Insurance. Thank you
Ray from Minnesota

 

Seeing the claims process from both sides
I switched over to AMFAM because of the way they had treated me when I was hit by a client of theirs. Recently, I was involved in an accident where I was at fault and they still treated me and my husband with copious amounts of respect! Finally there is an insurance company that is on the consumer's side. YOU GUYS ARE AWESOME! Keep up the good work!
Kira from Washington

 

Praise for agent
Jonathan Cisneros contacted us to get together and review our insurance needs. He was very thorough and efficient, helped us save some money, and increased our understanding of the various options. We were very grateful for his service and are happy to be working with him.
Lynn from Washington

 

Praise for agent assistant
Hi- I would like to recognize Shannon Muller (agent assistant) of the Ted Trask Agency in Lacey, Wa. Shannon has done a fantastic job in managing my insurance policys and recently helped with my 2nd home ownership insurance policy. Shannon thoroughly answered all my questions, and was quick to respond to all of my emails. I have setup multiple policys with Shannon and each time she does an exceptional job to ensure I am well taken care of. I just wanted to ensure everyone new at American Family the exceptional job that she does! Thanks!
Josh from Washington

 

Indiana agent deserves recognition
We are currently purchasing a home in Monticello, Indiana. Tracey Grimes has been working with us on our insurance needs for our new home. Not only has she provided us with exemplary service on our homeowners quote and policy, but also has gone above and beyond the call of duty in working with us and our lender on providing flood insurance. Both my wife and I are executives in the service industry and we have met and employ some of the best service professionals in our industry, but we must tell you, Tracey is truly one in a milion! We have been so impressed with her level of dedication we are in the process of transferring all of our insurance policies to her. She is truly remarkable! We have been with our current agency for almost 15 years, but the level of care, dedication and professional ethics that we have seen offered by Tracey made us switch. If there is anyone better in the industry, we have not met them. We have already expressed our gratefulness to her, but definitely feel she deserves recognition at some higher level. Thank you for having her in the American Family family.
Lori and Dave from Illinois

 

Compliment: Love your website.
Easy to use, clear, concise, comprehensive, quick! On many different websites each week and yours is the best. Appreciate the clarity, not jumbled with too much info on one page. Such a pleasure coming to your site. Other corporations could take lessons from your web team. CONGRATULATIONS!
Larry and Sally from Missouri

 

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