Please use the questions and answers below to help you pay your bill using Pay Now.

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• Can I pay all of my American Family Insurance policies using Pay Now?

  • Auto, home and umbrella policies can be paid using Pay Now. At this time, Pay Now isn't available to pay your business, farm & ranch, life or health policies.

• Can I use a debit or credit card to make a Pay Now payment?

  • You can pay using your debit or credit card. American Family Insurance accepts MasterCard and Visa.

• What if I need assistance while I'm trying to make my payment?

  • Contact Us – 24 hours a day, 7 days a week.

• Can my agent make a payment for me?

  • Pay Now was designed for you to use. Because you must personally authorize the electronic transaction as part of the process, agents and their staffs do not have security to make payments for you.

• Can I make more than one Pay Now payment to a billing account per day?

  • Pay Now only allows one payment per billing account per day. If a second payment is attempted, you will receive an error message.

• Can I select a different payment amount each time I pay?

  • Each time you pay your bill you can make the minimum payment, full payment or other amount. These options may vary depending upon where you are in the billing cycle.

• What is a full payment?

  • It is the total amount due for an account at the time the bill is generated. Pay Now only accepts payments up to $50.00 over the full payment amount shown on your bill.

• Can I check my account balance using Pay Now?

  • Account balance information is not available through Pay Now. The payment amounts are taken from your last bill. If you have made a payment, received a cancel letter or made changes, contact your American Family Insurance agent for the current amount due.

• Does the payment method save my financial information from a previous transaction so that I do not have to reenter it?

  • To protect your privacy, your financial information is not saved. You need to reenter this information each time you want to make a payment.

• Do I receive a confirmation number after I make a payment?

  • A confirmation page is displayed with a confirmation number once the payment is made. If you provide a valid email address, an email is sent to you with the confirmation number as well.

• Do I have to provide an email address?

  • This field is optional. However, a confirmation email isn't sent unless a valid email address is provided.

• Is Pay Now available in Spanish?

  • Yes. Visit amfamlatino.com En Español and click iPague Ahora! to Pay Now in Spanish.

• How does a Pay Now payment appear on financial institution or credit card statement?

  • The entry will appear on your financial institution or credit card statement with other electronic transactions and will show the date of the transaction and the payment amount.

• How does a Pay Now payment appear on my next bill?

  • The payment amount and the following text displays in the activity section: “Payment Received.”

• Do I still receive paper bills?

  • A paper bill is still mailed to you. Using this payment method does not change the mailing of your paper bill.

Please note a monthly Administration Fee is charged whenever paying less than the full payment and may vary by state. However, this fee is waived when paying your bill using Automated Funds Transfer (AFT) or Online Billing. A service fee is not charged to pay your bill over the phone or online.