Please use the questions and answers below to help you with a Pay by Phone payment.
Pay by Phone 1-800-MYAMFAM (1-800-692-6326).

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• Can I pay all of my American Family Insurance policies using Pay by Phone?

  • You can use Pay by Phone for your auto, home, business or farm & ranch policies. At this time, Pay by Phone isn't available to pay your life or health policies.

• How do I make a payment using Pay by Phone?

  • Please call 1-800-MYAMFAM (1-800-692-6326). You will need the following information when calling:

    •  Account number or your most recent bill.
    •   Your checking or savings account number and financial institution’s nine digit routing number (see examples of personal checks below) or
    •   Your MasterCard or Visa debit/credit card number and expiration date.

• Can I call anytime?

  • Payments can be made 24 hours a day, 7 days a week. Payments made after 4:30 p.m. CST, as well as payments made on holidays and weekends, are not applied to your account until the next business day. We encourage you not to wait until the last minute to make a payment, as the Pay by Phone system may occasionally be unavailable due to maintenance.

• What if I need assistance while I'm trying to make my payment?

  • While making a payment, you may exit out of Pay by Phone by pressing zero at any time to speak to a representative.

• Can I use a debit or credit card to make a Pay by Phone payment?

  • Yes. You can pay the full, optional or minimum amount due using your debit or credit card. American Family accepts MasterCard and Visa.

• Can my agent make a payment for me?

  • Agents and staff do not have security to make payments for you using Pay by Phone. You must personally authorize the electronic debit as part of the process.

• Can I make more than one Pay by Phone payment to a billing account per day?

  • Pay by Phone allows one payment on a billing account per day. If a second attempt is made, you are routed to a representative for assistance.

• Do I receive a confirmation number at the time of the call?

  • A confirmation number is not used with Pay by Phone. Near the end of your call, you are asked to verify and confirm your payment information. Then, we verbally confirm that your Pay by Phone transaction is complete. If paying with a debit or credit card, you will receive an authorization number verifying that your card has been approved.

• Can I check my account balance using Pay by Phone?

  • Account balance information is not available through Pay by Phone. Information from your last bill is retrieved to determine the current amount due. If you have made a recent payment, received a cancel letter or made any coverage changes, contact your American Family Insurance agent for the current amount due.

• Does Pay by Phone retain my financial information?

  • To protect your privacy, your financial information is not retained. Each time you use Pay by Phone you are prompted to enter this information.

• Is the Pay by Phone recording available in Spanish?

  • Not at this time.

• Is it possible that my financial institution could refuse a Pay by Phone payment?

  • Some small financial institutions may not honor the ACH transaction, but the chance of that occurring is rare.

• How will a Pay by Phone payment appear on my bank or credit card statement?

  • The entry will appear on your bank or credit card statement with other electronic transactions. It will reflect the date and dollar amount of the payment and the name of the payee (American Family).

• Will I still receive paper bills?

  • Using this payment method does not change the mailing of your paper bill.

Please note a monthly Administration Fee is charged whenever paying less than the full payment and may vary by state. However, this fee is waived when paying your bill using Automated Funds Transfer (AFT) or Online Billing. A service fee is not charged to pay your bill over the phone or online.