Michael J. Holzwarth
For a firsthand account of what it’s like to be an American Family agent, read what some of our current agents have to say.
Michael J. Holzwarth
Insurance Agent Since:
Rapid City, South Dakota
Bachelor’s in Business Administration, double major in Accounting and Business
Agency Awards and Distinctions:
- JD Power & Associates Distinguished Insurance Agency
- All Star Lines Leader
- All American Club
- AFLIC Club
- Life Quality Business Award
- District Agent of the year
- Gold Key Business
- Health Elite
- Royalty Row
- 1000 App Club
Favorite Agency Memory
One of my favorite memories was on a recent life insurance appointment. I started my agency at 26 and not many people actually asked for my advice. After an appointment with a husband and wife, they asked me what I thought because they trusted me to do what was right for them. That experience made me feel great because I knew I was building their trust and was helping them out with their needs and looking out for their best interests.
What Do You Contribute to Your Agency’s Great Success?
I treat every customer with respect, no matter how many policies they have with me. And I have this expectation of my staff as well. I am available to meet with my current and potential customers and listen to their needs. They put trust in me and because of this I strive to find the best solution to their problem. In today’s world of computers and 1-800 numbers, my agency differentiates itself because my clients know there is a local based person they can call that will be there for them.
Best Career Aspect
I enjoy the people that I work with on a daily, weekly and monthly basis. I was working in a small cubical and not having much personal interaction except by e-mail. Now my clients come in and talk with me face-to-face about what’s going on in their lives! I also enjoy the freedom that my agency allows me to have. I do not punch a clock so there is a lot of autonomy if you are doing what needs to be done to run a profitable and successful agency.