FAQs

FAQs

We Know You Have Lots of Questions; We Want to Help.

Please review the list of most frequently asked questions we've received from candidates before applying for a job. The questions will provide tips on the "how to" part of the application process to give you the best results.

FAQs

Can I search for jobs without logging in?

Yes you can search for jobs and review job descriptions without logging in.

I haven't found a position I'm interested in applying for. Am I able to create a candidate profile now so that I am prepared when the right position becomes available?

Yes you can create a profile prior to applying for a position. To create a profile you'll need to click on the "Sign in to create, view or update your profile" link and log in as a "New User". You'll have an opportunity to upload a résumé, attach additional documents and complete your education and work history information in advance of applying for a position.

How do I apply for open positions if I am a returning user?

Search for openings that fit your job criteria. Once you find a position you are interested in click on the job title to review the job description to ensure you meet the qualifications of the job. To apply, click on the "apply" link. If you aren't logged in you'll be taken to a login page to enter your user name and password as a "Returning User".

Once logged in you'll be able to attach another cover letter and résumé if you wish or you can select existing documents already saved, complete the referral section on how you were referred to the position and make any changes needed to your candidate profile before submitting.

How do I apply for open positions if I am a new user?

Search for openings that fit your job criteria. Once you find a position you are interested in click on the job title to review the job description to ensure you meet the qualifications of the job. Click on the "apply" link, where you'll be taken to a login page, select "New User" and create a user name and password.

Once logged in you'll be able to upload a résumé and attach additional documents e.g. cover letter, recommendation letters, work samples, etc. if you wish. You'll be taken step by step through the application process and asked to complete the additional information on work history, education, etc. that wasn't brought forward from your résumé.

What if I forget my password?

Log in as a "Returning User". Enter your user name then click on the "Forgot My Password" link. Enter your email address and click OK. An email will be sent to you with a temporary access code and a link to change your password from the temporary access code to a password of your choice.

I'm concerned the format and appearance of my résumé will be altered in the process of applying online. What should I do?

Don't worry your résumé will upload or attach exactly as formatted. For best results create your résumé as a word document to ensure your résumé will automatically populate many of your personal information, education and work history fields for you.

Can I attach other types of documents?

Yes, you can attach other types of documents, e.g. pdf, xls, xlsx, doc, docx, etc.

Does your application work with all browsers?

The only browser that is not compatible with our system is Google Chrome. Chrome's security model will prevent you from opening links in new windows. If a Google Chrome user you'll need to download a free browser such as Internet Explorer.

How will I know if my application materials were received?

Whether applying as a new or returning user you'll receive an immediate successful confirmation message once you submit to the position. You'll also receive an email acknowledgement of your submission with information on next steps.

I am interested in several positions. Do I need to apply to each position separately?

Yes you need to apply for all of the positions you are interested in separately. Some positions may have job specific questions for you to answer that aren't relevant to the other positions you are applying for. By applying separately you will also have the opportunity to tailor your resume and/or cover letter to the position you are applying for.

Will you tell me when I am no longer a candidate for the position I've been considered for?

Yes, we will follow-up with you via email if you were not selected for an interview for the position you applied for.