ClaimsAmerican Family's strong reputation was built on outstanding customer service. Our goal is simple: to deliver the best customer experience in the insurance industry, one customer at a time.
Our claim professionals have the responsibility to make good on that promise—to be there when our customers have suffered a loss. To do that successfully, they must be customer-focused and service-oriented, demonstrating compassion, knowledge and professionalism in every customer interaction.
American Family supports its claims employees with state-of-the-art training programs.