Claims

Certified Repair Program:

Getting You Back on the Road to Your Dreams

Find a shop near you.

When you’re in need of auto repair services, the choice is yours. However, if you have not selected a body shop or glass repair facility, please consider two American Family Insurance programs that save you time and provide a workmanship guarantee.

Certified Repair Program

With American Family's Certified Repair Program (CRP), you select a pre-qualified auto repair facility and we take care of the rest.

Find a shop near you.

What are the benefits of selecting a CRP shop?

Guaranteed

Repairs have a lifetime workmanship guarantee backed by American Family.

Quicker

Because of our direct relationship with these shops, repairs can begin sooner than at non-CRP facilities.

Easier

There's no need for you to get multiple estimates.

Convenient

The bill (minus deductible) is sent directly to American Family.

Reliable

Our CRP shops meet the highest standards for repairs and customer service.

Paying for your repairs out of pocket?

We’ve asked our CRP shops to charge our customers paying out of pocket the same labor rates American Family pays. Ask your claims representative or agent to find a shop near you, or locate one online, and you’ll have peace of mind knowing you’re being charged a fair price.

Note: If you are a body shop interested in participating in the American Family Certified Repair Program, please complete our contact form.

Watch Video: Why Choose CRP?

Glass Repair Program

To be directed to a participating glass repair shop, please contact our Glass Claims Department at 1-800-MYAMFAM (1-800-692-6326). Press 1 to report a claim and 1 for a glass-only claim. This will connect you with Safelite, our partner in administering glass-only claims.

Submit a claim online to Safelite.

The American Family Insurance Glass Repair Program requires no other estimates, and most glass repair shops offer you mobile service.

We have selected glass shops that provide world-class service, and in addition, you receive a workmanship guarantee for as long as you own the vehicle.

Because network shops bill American Family Insurance directly, there is no out-of-pocket cost to you, except your deductible (if one applies).

Here's what our customers are saying –

"They were very courteous, professional and told me exactly what to expect. When I picked up the car, it looked as though there were no damages ever done to it. It looks perfect." – Lisa S., Kansas

"How friendly they were. They explained everything that they would do to the car and it was all very high quality work." – Zain R., Illinois

"They were really friendly and they kept me up-to-date on the repair process. They got the job done when they said it would be done." – Eugene M., Missouri

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Discuss Your Needs

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With American Family Insurance, we make your insurance experience easy and convenient and ensure there are no unwelcome surprises -- especially in your time of need.

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