Certified Repair Program:

Getting You Back on the Road to Your Dreams

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When you’re in need of auto repair services, the choice is yours. However, if you have not selected a body shop or glass repair facility, please consider two American Family Insurance programs that save you time and provide a workmanship guarantee.

Certified Repair Program

With American Family's Certified Repair Program (CRP), you select a pre-qualified auto repair facility and we take care of the rest.

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What are the benefits of selecting a CRP shop?

Guaranteed

Repairs have a lifetime workmanship guarantee backed by American Family.

Quicker

Because of our direct relationship with these shops, repairs can begin sooner than at non-CRP facilities.

Easier

There's no need for you to get multiple estimates.

Convenient

The bill (minus deductible) is sent directly to American Family.

Reliable

Our CRP shops meet the highest standards for repairs and customer service.

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Note: If you are a body shop interested in participating in the American Family Certified Repair Program, please complete our contact form.

Glass Repair Program

The American Family Insurance Glass Repair Program requires no other estimates, and most glass repair shops offer you mobile service.

We have selected glass shops that provide world-class service, and in addition, you receive a workmanship guarantee for as long as you own the vehicle.

Because network shops bill American Family Insurance directly, there is no out-of-pocket cost to you, except your deductible (if one applies).

To be directed to a participating glass repair shop, please contact our Glass Claims Department at 1-800-MYAMFAM (692-6326). Press 1 to report a claim and 1 for a glass-only claim. This will connect you with Safelite, our partner in administering glass-only claims.