Claims

Car Rental

Are you in need of a rental car as the result of a claim?

An American Family Insurance adjuster will confirm with you whether your policy includes auto rental reimbursement coverage. Only your insurance adjuster can authorize a rental car payment for you.

If you choose to rent a vehicle prior to authorization by an American Family Insurance adjuster, please be aware that some facilities may charge a rate that exceeds your car rental policy coverage limit. For example, if your coverage allows $20 per day and the rental car you choose costs $40, you will be responsible for the additional $20 per day. To avoid this scenario, we ask that you work closely with your adjuster. Also, we typically do not cover any charges for gas, mileage or additional insurance they may offer. 

To assist with your car rental needs, American Family Insurance has a Preferred Provider Agreement with Enterprise. While you are free to choose any rental company, this agreement provides favorable pricing and an array of service benefits.

If you have car rental questions, please contact our Centralized Rental Department at 1-800-MYAMFAM (1-800-692-6326) ext. 44199.

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