Claims Basics

Discuss Your Needs

Discuss Your needs with an American Family local agent.

With American Family, you can expect service beyond the sale. That's made possible by your local agent, who can help you manage all of your insurance and financial needs.

Find an Agent near you right away.

How Your Claim is Handled

We're sorry you had a loss. We know you probably have questions about what happens next. Our claim representatives are here to answer your concerns by the next business day and will ensure everything is clear for you. Here is what happens:

How your claim is handled

Frequently Asked Questions

Your caring claim representative can help with all your questions. For answers to basic questions please visit our Frequently Asked Questions page.