Claims Basics

What to Do When You Have a Claim – a 4-Step Process

We're sorry you had a loss. We understand this can be frustrating – and sometimes even confusing. Let us help you through the claim process so you can get back to the more enjoyable things in your life.

1. Report Your Claim

When you call our 24x7 customer service center at 1-800-MYAMFAM (1-800-692-6326), option 1, a representative will guide you through the claim filing process. Please have available the names and contact information of other parties involved.

For auto, home and business insurance policies, you can also report a claim through our online form.

Or, contact your American Family agent directly.

2. You Will Be Contacted

Once your claim is filed, an American Family claim representative will contact you within one business day to go over your claim and the related process.

3. Your Claim Will Be Reviewed

Your personal claim representative will work with you to accurately evaluate your claim.

4. Your Claim Will Be Completed Promptly

After a prompt and fair assessment, your claim will be completed as quickly as possible. Our team members will contact you as necessary, and you're always encouraged to call us at 1-800-MYAMFAM (1-800-692-6326) when you have questions or concerns.

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With American Family Insurance, we make your insurance experience easy and convenient and ensure there are no unwelcome surprises -- especially in your time of need.

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