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Catastrophe Response Vehicles

American Family Insurance helps people rebuild their lives. When tragedy strikes and it affects you, we will be there to help pick up the pieces. It's that simple. Fast, fair & friendly.

That's the spirit behind our self-supporting catastrophe trailer and RVs -- claim offices on wheels that respond to communities stricken by storms, tornadoes, earthquakes or other catastrophic events.

Catastrophe Response Vehicle Facts

Purpose
Our catastrophe vehicles respond to locations stricken by storms and other catastrophic events to help American Family customers start the recovery process as quickly as possible.

Response time
The catastrophe vehicles are on-site and operational within 24 to 48 hours after being dispatched. Exact time depends on the location of the catastrophe.

Technology
Our semi-trailer and fleet of catastrophe RVs have portable satellite dishes supported by a 2.4-meter dish at American Family headquarters in Madison. The company has bandwidth of 512K on the GCS Immeon satellite Telstar 4. These vehicles are also equipped with multiple computer workstations along with telephones, fax machines and printers.

Staffing
Trailer: A driver, a technical support person and claim staff.
RVs: A driver/technician and claim staff.

Electricity
Power is provided to each vehicle by 30-kilowatt generators.

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