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Discover Career Paths - Claims Job Descriptions

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Pete,
Claims
An effective claim professional needs to be many things: detail oriented, a strong communicator, a good listener, tactful and even a bit of a diplomat at times. It's a demanding job, but also rewarding because it gets at the heart of what insurance is all about being there for people in a time of need. Here is an overview of the various types of claim positions at American Family:

Claim Customer Care Center

Claim representatives in the Claim Customer Care Centers (CCCC) will provide efficient and professional customer-centric interaction. The claims handled in the CCCC will be those that can be closed with minimal or no follow-up needed. Positions in the CCCC are:

  • Associate Claim Representative
  • Claim Representative
  • Senior Claim Representative

Claim professionals in the CCCC specialize in one of two lines of insurance:

  • Property - This type of insurance provides financial protection for the loss of or damage to real and personal property.
  • Auto - This type of insurance provides financial protection for property damage to a vehicle under the "collision insurance" and "comprehensive insurance" sections of a policy.

Claim Office & Field Positions

Many of our claims positions are based in an office setting. Others are in the field, interacting face-to-face with our customers. Whether you work in an office or in the field, you’ll specialize in one of several lines of insurance:

  • Property - This type of insurance provides financial protection for the loss of or damage to real and personal property.
  • Physical Damage - This type of insurance provides financial protection for property damage to a vehicle under the "collision insurance" and "comprehensive insurance" sections of a policy.
  • Casualty - This type of insurance provides financial protection for losses caused by injury to others or damage to the property of others.
  • Business, Farm & Ranch – This type of insurance provides financial protection that might occur in association with the operation of a business, farm or ranch.
  • Worker’s Compensation – This type of coverage provides financial protection to employees who are injured at their place of employment.

Many of our claim professionals begin their careers at the associate level by learning investigation and settlement techniques and how to appropriately record and document information critical to the claim. They also learn to analyze and estimate losses and gain an understanding of corporate procedures and philosophies.

Providing good customer service and demonstrating positive performance have their rewards - including potential for growth and advancement. If you have big plans for your future, there are several positions you may advance to at American Family.

Positions in operations outside of the Claim Customer Care Centers are:

Auto/Property/Commercial/Workers Compensation

  • Associate Adjuster
  • Claim Adjuster
  • Senior Claim Adjuster

We should also note that if your background meets the knowledge and skill requirements for a position requiring more experience, you may be selected for one of those positions without starting out at the entry level.

Learn more about a career in Claims: