Share your own exceptional customer service experience through this Web form.

"I wanted to send American Family a quick comment about the individual attention and customer service I have received since I joined 2 years ago. I especially want to let you know that I receive OUTSTANDING customer service from my agent, Candace McGovern at your Cave Creek office in Arizona. Whenever I have a question or issue, I email Candace and within a few hours, its all taken care of. This is exceptional service that should be recognized. Candace treats me like I am her only client, that is the attention she shows every time I have to contact her. I really appreciate your business and feel very comfortable with my home and auto insurance knowing I have an agent that cares. Thank you so much."
Pamela from Arizona

"It is with GREAT joy that this email is sent from my family and I. Last week I filed a claim due to damage to my back fence from recent wind storms that had come through the valley. I was told that an adjuster would be sent to my house to view the damage and estimate how much was covered by insurance. After I hung up I felt a little nervous because I didn't know what kind of adjuster was going to be sent. Well let me tell you that my nervousness was quickly squashed when your adjuster arrived. She was very kind and professional. She was very clear in her explanations of what was going to be covered by the insurance and what wasn't and why. This was very refreshing. She is a prime example of how a person who works with the public should be. Her name is Beth Dell. I hope that all your adjusters have her personality, attitude and professionalism. Thank you for your time."
Brian from Arizona

"I'm a 30 plus year customer of American Family Ins. I have never had a complaint against the company. Recently I had the occasion to work with adjuster Jim Oberfoell. I would like to compliment American Family on this extra ordinary representative. Jim is friendly, caring, knowledgeable and efficient. Even my contractor commented or the ease of working with such a knowledgeable adjuster. Thank you very much for continuing to provide me with exception coverage and care, and having personnel of Jim's outstanding qualities."
Karen from Nebraska

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