Let's Chat! Online Messaging Service
Quick Answers to Claims, Payments Questions
For a fast response to a specific question, go right to an expert.
American Family's online chat – available daily from 6 a.m. to midnight CST – connects you with just such a resource, ready to address your unique payment or claims inquiry.
Where to Find Chat
Begin a session through the Claims Services or Pay Now components of our home page "service island." (See examples below.)
You'll also find Chat with Us links in the toolbar atop the Claims and Payments sections of this website. (See example below.)