Learn & Plan

Logging In

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What if I forget my password?

If you forget your password, you can click “Forgot Password?” on the My Account Login screen. After you enter your User ID and answer your security questions, the system emails a temporary password for one-time use. You choose a new password after you log in. Your temporary password is sent to the email address we currently have on file in your My Account profile.

Remember, it is important to keep your email address current. You can easily update your email address in your My Account profile.

What if I forget my User ID?

If you forget your User ID, click “Forgot User ID” on the My Account Login screen. After entering your email address and supplying basic policy related information (first and last name, state, data of birth, and the last four digits of your social security number or your 10-digit policy number), you will be emailed your User ID.

Remember, it is important to keep your email address current. You can easily update your email address in your My Account profile.

Why can't I login?

Please remember, your User ID is 7-9 alphanumeric characters. If you have forgotten your User ID, click "Forgot User ID" on the My Account Login screen.

What do I need to know about the answers to my security questions?

Your security questions are not case-sensitive; however, if you use spaces in your answer (e.g., green beans) you need to re-type the answer with the same spacing. Please try to provide answers that are easy to remember but difficult for others to guess.

Why do you ask for two security questions and answers?

We take the security of your personal information very seriously. We use two questions and answers to validate that you are the owner of the account. If you click "Forgot password?" on the Log In page, or if you contact the Customer Contact Center for assistance with your account, you will be prompted to provide the answers to these questions.

Please ensure that the answers to your security questions are unique and not easily guessed by another person - yet responses that you remember. It is also a good idea to write down your User ID, password and security answers and store the information in a safe place.

What if I cannot remember the correct answers to my security questions or the system doesn’t accept the answers I provided?

If you have forgotten your password and the system does not accept the answers you provided to your security questions, please call the Customer Contact Center at 1-800-MYAMFAM (1-800-692-6326). If you can answer your security questions correctly over the phone, a Customer Contact Center representative will reset your password.

Once logged in, you can update and view your security questions in the "Profile" section of My Account.

What should I do if I think my online account has been compromised?

If you think someone has accessed your online account without your permission, you have two options:

1. Go to your Profile page and click "disable my account"
2. Contact the Customer Contact Center immediately at 1-800-MYAMFAM (1-800-692-6326)

How do I cancel my enrollment in My Account?

If you've already enrolled in My Account but no longer wish to use it, please call the Customer Contact Center at 1-800-MYAMFAM (1-800-692-6326). A representative will assist in closing your online account. You may also go to the Profile page and select "Disable My Account." Remember, this does not change any of your existing policy or profile information.

NOTE: If you have any Online Billing accounts, each one must be deactivated before your access to My Account will be disabled. You can deactivate your Online Billing accounts by logging in, selecting "Go To Online Billing" and then "Deactivate Account" from the left navigation bar.

What if I forget to logoff?

After 15 minutes of inactivity, you will be logged off by the system. If this happens, you are required to log in again. For maximum security, we encourage you to use the logout function for when you are finished with the system or before you walk away from your computer.

Why did the system ask me to change my password after I logged in?

You may need to change your password if:

• You received a temporary password because you forgot your previous one
• Your password does not meet our new security standards; i.e., your password must be at least seven characters in length
• Your User ID and password are the same. Due to our new security rules, your User ID and password cannot match