Workers Compensation Fraud Prevention
American Family values and appreciates the active role you play in your workers' compensation insurance decisions. While instances of workers' compensation fraud are rare, if not controlled, they can lead to premium increases.
Here are some steps you can take to help prevent workers' compensation fraud in your business.
Familiarize yourself with the types of fraud
Some common workers' compensation scams involve:
- Faking or causing an injury
- Working for another employer while collecting benefits
- Claiming a non-work injury as a work injury
- Returning to work while collecting benefits
- Falsifying treatment that was not rendered
- Misrepresenting the seriousness of an injury
- Lying about lost wages
Investigate all accidents
Not only will this help you remedy any hazardous situations in your work environment, it will also uncover signs of possible fraud. This includes interviewing witnesses and reviewing video surveillance, if available.
Identify potential fraud indicators
The National Insurance Crime Bureau suggests that a claim might be fraudulent when two or more of the following elements are present:
- Rumors of foul-play
- An unusually long time between when a claim occurs and when it is reported (especially if the injury is serious)
- The employee can never be reached at home or provides a pager as the main number
- The employee switches doctors after being released to work
- The employee’s story of the accident changes
- The accident happened outside of the employee’s normal working hours
- No one witnessed the injury
Educate your employees about fraud's financial impact
Discuss your workers' compensation policies and procedures with your employees, including what to do when an injury occurs and your stance on fraud. Let them know that fraudulent claims lead to higher insurance costs, which can impact the amount of money your company has for their other benefits.
Hold exit interviews
Part of your exit interview should include a signed statement from the employee as to whether or not they experienced an unreported injury at work. This will discourage post-termination claims. If you suspect an employee has filed a fraudulent claim, notify your American Family agent or workers' compensation claim representative. We will then perform an independent investigation to further verify the nature of the claim.