Manage Your Coverage with My Account
We know you're on the go. Let us keep you moving with My Account, American Family's secure website for accessing your auto, home and umbrella policies – 24/7, every day of the year. Do business with us when it's convenient for you.
For immediate access, enroll today.
Why Use My Account?
My Account is a one-stop shop for managing your insurance policy information. You can pay your bills, contact your agent, view your coverage details, report a loss – and so much more.
Consider these My Account benefits:
- It's convenient. Access the site 24x7 via the Web.
- It's secure. You'll see your policy details; strangers won't.
- It's practical. You can pay your bill, report a claim, print a proof of insurance document – and so much more.
- It's easy to use. All common tasks are just one click from the primary page.
Already a My Account User?
Here are some recent improvements we'd like to share:
- An overview page – the first thing you see after logging in – provides easy navigation to your most common tasks.
- The Report a Loss feature automatically pre-fills your policy data.
- You can give your accounts names that make sense to you – making it easier to identify and manage multiple policies.
What We're Hearing
Here are some comments from My Account users who've discovered the changes:
Very happy with the ease of paying my bills now on the website!
Julie from Wisconsin
The new website is so much easier to navigate - saves me time.
Laura from Illinois
I love the new online look! It is in terms of us, the customer!
Carol from Minnesota
Prefer to speak to someone in person. No problem – American Family representatives are available 24/7 through a toll-free call to 1-800-MYAMFAM (1-800-692-6326).
If email is your preference, just fill out this form and a representative will follow up.
Change Your Agent
Occasionally, customers may want to change their agent due to a move or other circumstances. To initiate this process, simply call a customer service representative at 1-800-MYAMFAM (692-6326), ext. 75613.