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American Family Insurance currently serves 19 states; however, not all products are available in all states.
Please select your location below to view the products American Family Insurance offers in your area.

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FAQs - My Account Enrollment

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  • What can I do in My Account?

    • My Account is a secure section on amfam.com where you can view your personal auto, home and umbrella policies. Once you’ve completed the easy, fast and secure enrollment process, you can also register for Online Billing; request changes to your agent; view and print insurance documents; and check the status of your claims. Claims status can also be viewed outside My Account by entering your claim and policy numbers.

      We welcome feedback on improving our Website and encourage you to send us an email with your comments or the feedback form at the bottom of this page.

  • What do I need to know about my User ID?

    • Your User ID:

      •  must be 7-9 alphanumeric characters
      •  is not case-sensitive
      •  cannot be the same as an existing User's ID
      •  cannot be the same as your password
      •  should be unique and difficult for people to guess
      •  should be kept in a safe place for easy reference

  • What do I need to know about my password?

    • Your password:

      • must be 7-9 alphanumeric characters with at least one number and letter

      Important: your password is case-sensitive. This means if you create your password with uppercase and lowercase letters, you need to enter it exactly as it was created, each time you log in.

      •  cannot be the same as your User ID
      •  should be unique and difficult for people to guess
      •  should be kept in a safe place for easy reference

      If you forget your password, you’ll need to know your User ID and answers to your security questions in order to receive a temporary password. Your temporary password will be sent to the email address listed in your My Account profile.

  • Why do we need your email?

    • Having your email ensures we can communicate with you as needed. Specifically, if you're registered for Online Billing, all electronic notifications (including when a bill is due) will be sent to this email address. Additionally, if you call the Claim Customer Care Center, your email address helps verify who you are, enabling more efficient service.

      If we are unable to reach you due to an incorrect email address, we may need to deactivate your online account.

  • How do we use your name?

    • The name you provide is used for initial verification and for personalization within My Account. Only Customer Contact Center representatives have access to this information.

      Neither your agent nor other administrative groups at American Family Insurance see this information. If you move to a new address, change your name or have any other changes to your personal information, please inform your agent. The personal information you provide online will not modify any information on your American Family Insurance policies.

  • Why can't I enter certain characters during enrollment?

    • Certain characters, such as apostrophes and dashes, are not allowed as they can be used to maliciously attack Websites. Avoiding their use protects your information and the integrity of the system. This may mean that you are unable to enter an apostrophe or hyphen (e.g., last names of O'Brien or Smith-Anderson). In such cases, please either omit the character or use a space in its place.

  • What happens if I don't use My Account for a period of time? Will it be disabled?

    • Your online account will not be disabled due to lack of use. You User ID and password will continue to work until you request to disable your online account. Your policies will be displayed until 90 days after they lapse or are canceled.

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