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American Family Insurance currently serves 18 states; however, not all products are available in all states.
Please select your location below to view the products American Family Insurance offers in your area.

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FAQs - My Account Enrollment

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  • What can I do in My Account?

    • My Account is a secure section on amfam.com where you can view your personal vehicle, property, and umbrella policies. First you must enroll to establish your user ID and password. The enrollment process is easy, fast and secure. Once enrolled, you can register to view your policies online and register for Online Billing. After a policy is registered, you will also be able to view any claims associated with that policy. Claims viewing is also available outside of My Account by entering your claims number and policy number.

      We welcome any feedback you may have to improving our Web site and encourage you to send us an email with your comments.

  • What do I need to know about my user ID?

    • Your user ID:

      •  must be 7-9 alphanumeric characters
      •  is not case-sensitive
      •  cannot be the same as an existing user ID
      •  cannot be the same as your password
      •  should be unique and not easy for people to guess
      •  should be kept in a safe place for easy reference

  • What do I need to know about my password?

    • Your password:

      must be 7-9 alphanumeric characters with at least one number and letter

      Important: your password is case-sensitive.
      This means if you create your password with uppercase and lowercase letters you will need to enter it with uppercase and lowercase letters, exactly as it was created, each time you log in.

      •  cannot be the same as your user ID
      •  should be unique and not easy for people to guess
      •  should be kept in a safe place for easy reference

      If you forget your password you will need to know your user ID and answers to your security questions in order to receive a temporary password. Your temporary password will be emailed to the email address on file in your My Account profile.

  • Why do we need your email?

    • Your email address is required for several reasons. The most important reason is if you're registered for Online Billing, all electronic notifications (including when a bill is due) will be sent to this email address.

      Furthermore, your email address helps verify who you are if you call the Customer Care Center for assistance. It is extremely important that your email is accurate and up to date at all times. If it is incorrect and we cannot contact you, we may need to deactivate your online account. Your email address will not be used to send you any marketing related or unsolicited emails.

  • How do we use your name?

    • The name you provide will be used for personalization within My Account. Only Customer Care Center representatives will have access to this information.

      Neither your agent nor other administrative groups at American Family will see this information. If you move to a new address, change your name, or have any other life event that changes your personal information, please inform your agent. The personal information you provide online will not change any information on policies you have with American Family Insurance.

  • Why can't I enter certain characters during enrollment?

    • Certain characters such as apostrophes and dashes are not allowed, because when intentionally misused, these characters can be used to maliciously attack Web sites. To protect your information and the integrity of the system, these characters are not accepted. This may mean that you are unable to enter an apostrophe or dash (-) (last name of O'Brien or Smith-Anderson). Please either omit the apostrophe or use a space in place of the character.

  • Why do we need your phone number?

    • The phone number you provide will only be used for the administration of your online account. Only Customer Care Center representatives will have access to this information.

      Neither your agent nor other administrative groups at American Family will see this information. If you move to a new address, change your name, or have any other life event that changes your personal information, please inform your agent.

  • What happens if I don't use My Account for a period of time? Will it be disabled?

    • No, your online account will not be disabled due to lack of use. You user ID and password will continue to work until you request us to disable your online account. Any policies that you have registered to view will continue to show up until 90 days after the policy either lapses or is canceled. After 90 days, the policy will no longer appear in My Account.

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