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American Family Insurance currently serves 19 states; however, not all products are available in all states.
Please select your location below to view the products American Family Insurance offers in your area.

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FAQs - Your Profile

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  • How do I edit my personal and contact information?

    • To change your personal and contact information, go to the Profile page by clicking "Profile" in the blue navigation bar at the top of the page. Click "Edit" to edit a section, or "Change Password" to change your current password. You will need to provide your current password to be allowed access to update your information. When finished, click "Submit."

      IMPORTANT: Please remember that the information you provide in My Account is only used in conjunction with your online account. If you've recently changed your name, address, phone number or other personal information, it is very important that you contact your agent. All information related to your policies will stay the same until you contact your agent.

      Also, it is extremely important that your email address is accurate. If it is incorrect and we cannot contact you, we may need to deactivate your online account.

  • How do I edit my security questions?

    • You can view and update your security questions in the Profile section of My Account. From your My Account Overview, click "Profile" in the blue navigation bar.

  • What if my email has changed and I forgot to update it?

    • If you are registered in Online Billing, it is very important to keep your email address up-to-date. If you don't, your emails will probably be returned to American Family Insurance as undeliverable. When that happens, we attempt to resend the email once on each of the next two days. Even if the email does not go through, you are still responsible for paying the minimum amount due on your account. Payments must be received by the specified due date to keep coverage in force.

      If you do not receive regular monthly emails from American Family Insurance, we suggest that you log in to My Account to check the status of your account. Please verify that your email address is correct on the Profile page.

  • How do I change my password or User ID?

    • To change your password, go to the Profile section and click "Change Password." You will be prompted to provide your current password to update.

      At this time, you are not able to change your User ID.

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