Payments

Never Miss a Payment with Automated Funds Transfer (AFT)

When you pay your American Family bills through our Automated Funds Transfer (AFT) option, your payments are automatically deducted from your checking or savings account the day they're due.

You have the option to pay monthly or in full. You'll only receive a paper billing statement when changes are made to your billing account.

AFT can be used for personal, business and farm/ranch policies.

Contact your American Family Insurance agent if you'd like to start using AFT. If you'd prefer to set up and manage automatic payments on your own, enroll in My Account, register your account(s) for online billing and then set up automatic payments.

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How do I sign up for AFT?

Contact your American Family Insurance agent. You will need to provide a voided check or deposit slip so they can enter your financial institution's information into our computer system. Your agent will also ask you to complete and sign an authorization form stating that you give American Family Insurance permission to automatically deduct funds from your account.

What day will my deductions occur?

Your deductions will be made on your payment due date.

Will I be notified of any changes to the deduction amount?

Yes. You will receive a billing statement by mail if the deduction amount changes from the previous month (even if the deduction amount only changes by a penny). The notification looks like a bill, but it will read "AUTOMATIC DEDUCTION: DO NOT SEND PAYMENT."

My due date is on a Saturday. Will the deduction take place on a Friday?

Deductions never occur before the due date. If your due date falls on a weekend or holiday, the deduction takes place on the next business day.

What if my checking or savings account information changes?

If your checking or savings account information changes, notify your American Family Insurance agent immediately. Otherwise, we will continue to try deducting funds using the old checking or savings account information. This could result in an interruption or cancellation of your coverage.

Please note, you will need to complete and sign a new authorization form when your financial information changes.

How do I stop AFT?

If you would like to stop AFT, contact your American Family Insurance agent or call our Care Center at 1-800-MYAMFAM (1-800-692-6326) 30 days in advance of the next scheduled deduction.

If I cancel a policy that is on AFT, will deductions stop?

If there is only one policy on your billing account, the deductions will stop. If there are other policies on your billing account, the deductions will continue for the active policies unless you contact your American Family Insurance agent or call our Care Center at 1-800-MYAMFAM (1-800-692-6326) to stop AFT.

I received a paper bill in the mail. Can I sign up for AFT to pay my current bill?

Yes. If you received a paper bill in the mail, you can still stop by your agent's office to sign up for AFT. The deduction will take place on the due date of your most recent paper bill.

What if there has been activity on my billing account that could change my deduction amount?

It is best to check with your American Family Insurance agent or call our Care Center at 1-800-MYAMFAM (1-800-692-6326) to verify any changes to your deduction amount.