Payments

Pay by Mail

For timely processing, mail your payment at least five to seven days prior to its due date.

This option is available for all American Family Insurance policies.

Where to Mail Your Payment by State:

American Family Insurance Group
Madison, WI 53777-0001
American Family Insurance Group
PO Box 9462
Minneapolis, MN 55440-9462
American Family Insurance
Madison, WI 53777-0001
American Family Insurance
PO Box 9462
Minneapolis, MN 55440-9462

Please use the questions and answers below to help you pay your bill by mail.

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When do I need to mail my payment to make sure it reaches American Family Insurance before the due date?: We recommend mailing your payment at least five to seven days prior to the due date. Be sure to include your billing account or policy number on the check or money order so we know where to apply the payment.
How do I change my mailing address?: On the payment stub, there is a spot to indicate mailing address changes. You can also contact your American Family Insurance agent for assistance in changing your address.
What should I do if I lose my bill?: Contact your American Family Insurance agent. He/she can tell you your payment amount and due date and even print out a duplicate copy of your bill.

Please note a monthly Administration Fee is charged whenever paying less than the full account balance and may vary by state. However, this fee is waived when paying your bill using Automated Funds Transfer (AFT) or Online Billing. A service fee is not charged to pay your bill over the phone or online.

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