Payments

Make Life Simple with Online Billing

Make your billing and payment experience as easy as possible! Register for American Family's self-service online billing system.

It's easy to use and sign up is quick.

Register Now

Here's how it works:

Paperless ease and convenience

As an online customer, you don't have to look for your bills in the mail, then open, store or shred them. There's no more worrying if a bill or payment has been lost or delayed. Instead, you receive email notifications when your bill is ready to view and pay online.

More payment options

• You can pay using a checking, savings or debit/credit card account.
• You can pay multiple bills with a single payment.
• You can set up your payments in the way that works best for you:
  • Pay bills automatically and know they'll always be paid on time!
  • Monthly / minimum due
  • Full balance payment
• You can choose to receive email reminders when your payments are due.

Save time and money

There are no stamps to buy, checks to write or trips to the mailbox.

24/7 access

As an online customer, you have round-the-clock access to your billing account. And, you never have to deal with postal delivery issues that can occur when receiving paper bills in the mail.

The following questions and answers walk you through the online billing process. They are categorized by topic:

• Registration
• Preferences
• Payments
• Payment Methods
• Automatic Payments
• Billing Statements

Registration

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What policies can I pay with Online Billing?

You can use Online Billing to pay for the following policies:

• Auto
• Property
• Umbrella
• Business
• Farm and Ranch

How do I register for Online Billing through American Family Insurance?

American Family's online billing is called My Account. If you're not already enrolled in My Account, you need to complete that step first. After you've enrolled, you can register for Online Billing from the "My Account Overview" page by following these easy steps:

1. Log in to My Account.
2. Select the type of insurance bill you want to pay online.
3. Select "Enroll Now."
4. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
5. Click the "Register Selected Account(s)" button and follow the instructions.

If you are already enrolled in My Account, follow these steps:

1. Log in to My Account.
2. Select "Policies."
3. Select "Register to Pay."
4. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
5. Click the "Register Selected Account(s)" button and follow the instructions.

To manually register a billing account(s) not found on the "My Account Overview" page, follow these steps:

1. Locate your most recent insurance bill with your billing account and policy number.
2. Log in to My Account
3. Select "Billing & Payments."
4. Select "Register/Unregister Accounts" from the left side of the page.
5. Enter your billing account and policy number under the "Don't see your account listed above?" section and select the "Add Account" button.
6. Under the "Unregistered Billing Accounts" section, select the box next to the billing account(s) you want to register.
7. Click the "Register Selected Account(s)" button and follow the instructions.

Do I need to enter my billing account and policy number each time I log in?

No. You only need to enter your billing account and policy number once to register for Online Billing.

Is the Online Billing system available in Spanish?

Yes. Visit amfamlatino.com and log in through "Mi Cuenta."

Will I still receive paper bills?

No. Paper bills will no longer be mailed once you are registered for Online Billing. Instead, you will receive an email notification when your bill is ready to view online. You can view your current bill anytime on the "My Account Overview" page.

Can I pay my current paper bill online?

Yes, your current paper bill can be paid online once your account is registered for Online Billing.

Do I have to set up my payment methods when I register?

No, you can wait to until you pay your bill to set up a payment method.

How do I remove a billing account(s) from Online Billing?

To unregister your billing account(s):

1. Log in to My Account
2. Select "Billing & Payments."
3. Select "Register/Unregister Accounts" from the left side of page.
4. Under the "Registered Billing Accounts" section, select the box next to the billing account(s) to unregister.
5. Select the "Unregister Selected Account(s)" button and follow the instructions.

What happens when I remove a billing account from Online Billing?

When you unregister an account from Online Billing, all payments scheduled to be made will be deleted immediately, and all automatic payments will be stopped. You will no longer be able to view, receive or pay your bills online for unregistered accounts. You will receive your next bill by mail.

Preferences

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What are Online Billing preferences?

You can use the "Due Date Reminder" preference to receive email reminders 1-7 days before your payments are due.

You can use the "Account Name" preference to create a name for your billing account(s) for an easy reference (example: car insurance).

My email address has changed. What should I do?

To change your email address in the "My Account Preferences" section:

1. Log in to My Account.
2. Select "Profile."
3. Select "Edit" in the "Contact Information" section.
4. Select "Edit" in the "Contact Information" section and follow the instructions.

I am not receiving emails from American Family Insurance. Why not?

If you are not receiving your billing notifications by email, make sure the email address you provided is current. If it's not:

1. Log in to My Account.
2. Select "Profile."
3. Select "Edit" in the "Contact Information" section and follow the instructions.

If your email address is correct, check to see if our emails are being filtered into your "junk" or "bulk" email folders. If that's the case, please add the following email address to your address book: American_Family_Web@amfam.com. This should prevent future emails from being diverted from your inbox.

If you are still unable to receive our emails, please contact your email service provider for additional assistance.

Once you have confirmed that you're able to receive emails from American Family, please contact our billing department to have previously missing emails resent.

Payments

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How do I pay my bill?

Once you are registered for Online Billing you may make a payment from three different locations after you log in to My Account.

1. Log in to My Account.
2. Go to the "My Account Overview" page.
3. Select "Make Payment" next to the account you would like to pay, or select "Pay Multiple Accounts" to pay more than one billing account with one payment. If you haven't already set up a payment method, you will need to do so before entering a payment.
4. Follow the instructions to complete the payment.

When will my payment be reflected?

In most cases, payments will be reflected in your minimum amount due and account balance within one business day. Please allow up to three business days for payments to be reflected around holidays.

Is every payment I make displayed on the "Payment History" page in Online Billing?

All successful, deleted or returned payments made through Online Billing in the past 13 months are displayed on the "Payment History" page. Payments may be viewed either by billing account or by payment date. You may choose how to display the history at the top of the page. Payments made using other payment methods (like Pay Now or Pay by Phone) will not be displayed here, but they will be reflected in the account balance.

How does a single payment for multiple billing accounts appear on the "Payment History" page?

If the payments are displayed by billing account, the payment amount will be displayed as it was applied to each billing account.

If the payments are displayed by payment date, the payment will be reflected by the total payment amount with "Multiple Accounts" displayed in the "Account Name/Number" column. You may select the "Multiple Accounts" link to view a payment breakdown.

Where can I see the Online Billing payment(s) I have scheduled?

After scheduling a payment, you can view the details on the "Billing & Payments" page in My Account.

Can I edit or delete a payment once a payment is scheduled?

Yes. You can either make changes or delete a payment that is in "scheduled" status.

To edit a scheduled payment:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Select the "Edit" button for the payment and follow the instructions.

Delete a scheduled payment by following these steps:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Select the "Delete" button for the payment and follow the instructions.

What happens if my payment is deducted from my checking or savings account, but my account does not have sufficient funds?

Your financial institution may choose to return the item and/or charge you a non-sufficient funds (NSF) fee. If the item is returned to us, we will reverse any credit given for the payment, charge a returned bank item (RBI) fee, and assess any other applicable fees or charges. In addition, you are still responsible for paying the minimum amount due on your account. Payments must be received by the specified due date to prevent any interruption in coverage.

Payment Methods

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How do I edit a payment method?

To edit a registered checking, savings or debit/credit card account:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Select "Payment Methods" from the left side of the page.
4. Select the "Edit" button for the payment method and follow the instructions.

How do I delete a payment method?

To delete a registered checking, savings or debit/credit card account:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Selected "Payment Methods" from the left side of the page.
4. Select the "Delete" button for the payment method and follow the instructions.

What is a Checking/Savings Account Authorization Agreement?

This is an agreement you "sign" using your My Account password while setting up a checking or savings account as a payment method. The agreement authorizes American Family Insurance to electronically deduct an Automated Clearing House (ACH) payment from your checking or savings account.

Automatic Payments

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How do automatic payments work?

Automatic payments allow you to pay your bill with a U.S. checking, savings or debit/credit card account, payable in U.S. dollars, on a regularly scheduled basis without having to log in to your account. When setting up automatic payments, you'll designate the amount to pay (the minimum amount or full account balance), the same payment date (on or up to 20 days prior to your due date) and the payment method to use.

Can I pay multiple bills with one automatic payment?

No. If you have multiple billing accounts that you would like to set up for automatic payments, you will need to set each one up separately.

Will I be notified if the amount due changes when my billing account is set up for automatic payments?

Yes. You will receive a notification email with the payment amount anytime an automatic payment is scheduled.

Can I make changes to an automatic payment once a payment has been scheduled?

Yes. To change the amount, date or payment method for any automatic payment in "scheduled" status:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Select "Automatic Payments" from the left side of the page.
4. Select "Edit" for the selected billing account and follow the instructions.

How can I stop a scheduled automatic payment?

To stop a billing account from having future automatic payments:

1. Log in to My Account.
2. Select "Billing & Payments."
3. Select "Automatic Payments" from the left side of the page.
4. Select "Stop" for the selected billing account and follow the instructions.
5. If applicable, delete any scheduled payments. If you don't complete this step, the scheduled payment will be made.

Billing Statements

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Can I view my previous bills through Online Billing?

No. Online Billing only displays your most recent bill.

Can I view my online bill in Spanish?

Yes, please contact your agent or our billing department to have your bills changed to Spanish.

Can I print a copy of my online bill?

Yes. Click on the "View Bill PDF" link to open an electronic copy of your bill. Once it's open, click on the printer icon located in the toolbar of your browser.