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American Family Insurance dispatches catastrophe team to help Omaha storm victims

Madison, Wis. (April 11, 2013) –A catastrophe team from American Family Insurance is joining the company's local personnel to assist customers in Omaha, Neb., following the April 9 hail storm that swept through the area. Impacted areas include the city of Omaha and portions of Douglas County.

American Family has received approximately 850 property and 850 auto claims. Local office teams for both auto and property have been busy handling priority claims and assisting those customers requiring immediate attention. Catastrophe field adjusters have been deployed and have begun contacting customers and setting up appointments.

American Family is anticipating approximately 4,000 property and auto claims from this storm.

American Family customers who have claims should immediately contact the company's 24-hour Customer Care Center - 1-800-MY-AMFAM (692-6326) - to schedule an inspection of their damaged property.

QUESTIONS AND ANSWERS:

How do I report my claim?

To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) - or your American Family agent.

What damages to my property might be covered?

Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.

Can I start to make repairs to prevent further damage?

You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.

Who do I call to make repairs?

You are free to select any contractor or repair shop you wish. It is usually best to select one that has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.

Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation's third-largest mutual property/casualty insurance company. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam.