Madison, Wis. (July 8, 2013) – American Family Insurance will donate $5,000 to the Prescott, Ariz., Firefighter’s Charities to benefit the families of the 19 firefighters who died June 30 battling the Yarnell Hill wildfire, southwest of Prescott.
All 19 men were members of the Granite Mountain Hotshots, an elite firefighting team employed at the Prescott Fire Department.
“Our hearts go out to these families, many of whom our local agents knew personally,” says Prescott Agency Sales Manager Pat McGhee. “Like us, these firefighters had a passion for helping people in need. Our whole community is feeling the loss right now, but is coming together to help the families of these young men.”
American Family claims employees from our Phoenix office, with support from the catastrophe team, are working with customers who were evacuated due to the fire. Nine customers have filed claims from the Yarnell Hill fire, with 10 customers reporting a destroyed home based on information received from authorities.
“It’s a tragic and sad situation,” says Aaron Portnoy, Phoenix property claim field manager. “Our focus is on doing what we can to help, not only meeting our customers’ immediate needs for food and shelter but also listening to their stories and emphasizing we’re here for them.”
American Family Insurance customers who have claims should immediately contact the company's 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326). They can also report claims to their local American Family agent, or online at www.amfam.com.
QUESTIONS AND ANSWERS FOR AMERICAN FAMILY CUSTOMERS:
How do I report my claim?
To report a claim, please contact our 24-hour Customer Care Center, 1-800-MY-AMFAM (692-6326) or your American Family agent.
What damages to my property might be covered?
Your homeowners insurance policy provides coverage for damage to your home and personal property caused by fire, smoke, water and slurry dropped from aircraft.
Civil authorities have ordered me to evacuate my home. Does my policy pay for food and lodging during this time?
Your homeowners policy pays for additional living expenses for up to two weeks if you are denied access to your home by the civil authorities. This includes reasonable motel and food expenses. Keep copies of the receipts for your adjuster.
Can I get an emergency advance payment?
Yes. If you have a covered loss and need emergency funds, we can provide you an advance payment. This advance payment will be applied to your final claim settlement.
Does my policy have coverage for boarding pets?
Yes, your homeowners policy covers the cost of temporarily boarding domestic pets, other than livestock, if civil authorities prohibit access to your home. Keep copies of the receipts for your adjuster.
Do I have coverage to replace trees that were damaged by the fire?
Homeowners insurance generally provides limited coverage for trees, shrubs and other plants directly damaged by fire. Normally, the limit is 5 percent of the coverage amount on your home, but no more than $500 for any one tree, shrub or plant.
Is there anything I can do to help with the claim process?
Begin to compile a list of personal property and belongings you believe were damaged or destroyed by the fire. Briefly describe each item, including its age, current value, make, model and serial number.
Who do I call to make repairs to my home?
You are free to select any contractor you wish. It is usually best to select one who has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.
American Family Insurance
(608) 242-4100, ext. 30680
To learn how you can protect your home from wildfires please visit our Learning Center. American Family insurance is the nation's third-largest mutual property/casualty insurance company and ranks 393rd on the Fortune 500 list. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam.