Dateline: Madison, Wis., Aug. 9, 2013
Event: Wind storm swept across central and northeastern Wisconsin the evening of Tuesday, Aug. 6, and early morning of Wednesday, Aug. 7, leaving extensive damage in the Appleton area. American Family Insurance's catastrophe team is partnering with the local office in handing property insurance claims.
Media contact: Steve Witmer, American Family Insurance Media Relations, (608) 242-4100, ext. 32121
Communities affected: Appleton, Brillion, Cato, Combined Locks, Denmark, De Pere, Freedom, Grand Chute, Greenleaf, Greenville, Hilbert, Hortonville, Kaukauna, Kellnersville, Kewaunee, Kimberly, Little Chute, Luxemburg, Manitowoc, Maribel, Menasha, Mishicot, Neenah, New London, Two Rivers, Waupaca, Weyauwega, Whitelaw, Wrightstown.
Type of damage we're seeing: Wind damage, including damage from wind-blown debris and trees toppled onto homes, businesses, vehicles and power lines.
Telephone number for customers to call to report a claim, schedule a claims inspection: 24-hour Customer Care Center — 1-800-MY-AMFAM (692-6326)
Number/type of claims we have so far: 775 property insurance claims
Number/type of claims we expect to receive: Property insurance claims – up to 1,800.
American Family is saying:
We ask our customers to take safe, simple measures to prevent additional damage to their homes and businesses by using tarps or other suitable materials to temporarily cover holes in roofs and siding. Safety comes first, of course. And save those receipts for reimbursement.
Local office(s) responding to serve our customers: Madison regional office and the property claims field staff
Catastrophe team on-site personnel:
Sixteen catastrophe adjusters will serve our customers.
QUESTIONS AND ANSWERS
How do I report my insurance claim?
To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) — or your American Family agent.
What damages to my property might be covered by my insurance?
Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.
Can I start to make repairs to prevent further damage?
You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.
Who do I call to make repairs?
You are free to select any contractor or repair shop you wish. It is usually best to select one that has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed. Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, business and farm/ranch insurance in 19 states. American Family Mutual Insurance Company is the nation's third-largest mutual property/casualty insurance company.