Dateline: Madison, Wis., Nov. 18, 2013
Event: Tornado on Sunday, Nov. 17 in Tazewell County, primarily affecting Washington, Ill. Extensive tornado and wind damage. American Family Insurance's catastrophe team is partnering with the local office in handing property claims in Washington and surrounding areas. Adjusters are also responding to storm claims throughout central and northeast Illinois, as well as parts of Indiana.
Media contact: Steve Witmer, American Family Insurance Media Relations, (608) 242-4100, ext. 32121; (608) 234-7438 (cell). Steve will be onsite in Washington, Ill, on Monday, Nov. 18.
Communities affected: Severe damage in Washington, Pekin and East Peoria. Lesser damage reported in other areas in central and northeast Illinois, and parts of Indiana.
Type of damage we're seeing: Tornado/wind. Some homes severely damaged or destroyed. Other homes with damaged roofs, siding, decks and outbuildings.
Telephone number for customers to call to report a claim, schedule a claims inspection: 24-hour Customer Care Center — 1-800-MY-AMFAM (1-800-692-6326)
Number/type of claims we have so far: In Washington, 20 property insurance claims, all with severely damaged or destroyed properties; additional 200 property claims in other parts of Illinois; 180 property claims in Indiana.
Number/type of claims we expect to receive: Still assessing damage and waiting for access to severely damaged areas. Storm path traveled through much of Illinois and part of Indiana; we are continually adding areas to the catastrophe.
American Family is saying: "Our hearts go out to those who have suffered losses due to this storm. Our local agents, adjusters and national catastrophe team are already responding, and we'll be here as long as it takes to help our customers recover." Trae Thrower, on-site catastrophe team
Local office(s) responding to serve our customers: Property claims field staff.
Catastrophe team on-site personnel: About 12-15 catastrophe personnel are serving our customers at this time. We are still assessing damage as customers continue to contact us. We have the resources available to add as many personnel needed to assist our customers.
Locale of American Family catastrophe vehicle: Crossroads Church at the north end of Washington, near the intersection of 24th and Main Streets. Access location via Main Street.
QUESTIONS AND ANSWERS
How do I report my insurance claim?
To report a claim, please contact our 24-hour Claim Customer Care Center at 1-800-MY-AMFAM (692-6326) — or your American Family agent.
What damages to my property might be covered by my insurance?
Your homeowners insurance policy covers wind and hail damage to your home and personal property. The "comprehensive" section of your auto insurance policy provides coverage for wind and hail damage to your vehicle.
Can I start to make repairs to prevent further damage?
You should protect your property immediately against further damage and theft. Use plywood, tarps or other materials to cover broken windows and damaged rooftops. Keep the receipts of any materials/services that you purchase to make these repairs so your adjuster can review them and reimburse you for expenses covered by your policy.
Who do I call to make repairs?
You are free to select any contractor or repair shop you wish. It is usually best to select one that has operated in the area for several years, is insured and bonded, and will give you a written guarantee for the work performed.
Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, business and farm/ranch insurance in 19 states. American Family Mutual Insurance Company is the nation's third-largest mutual property/casualty insurance company.