Keeping You Protected During Uncertain Times

How American Family is supporting our customers and communities during the pandemic.

Support for Current Customers

Auto Insurance Premium Relief

To help you keep going, American Family is returning nearly $530 million to our personal auto insurance customers through premium relief payments and credits throughout 2020 and early 2021.

As conditions improve and COVID-19 vaccines become more widely available, our Auto Premium Relief is coming to an end — but our customers continue to have opportunities to save big!

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Stay Connected While Staying at Home 

With American Family’s free MyAmFam mobile app, it’s never been easier to stay connected and manage your insurance policies easily from home.

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Why Get the MyAmFam App?

AutoPay & Secure Payments

Easily remove, add or update your AutoPay right from the app. You can also schedule and pay bills from the palm of your hand.

See Proof of Insurance

Just grab your device for instant proof of insurance. Use the app to see it whenever you need or save it to your device’s wallet.

File & Track a Claim

Not only can you submit a claim through the app, you can track the status of your claim, too. We want you to feel confident knowing that we’ve got it handled.


Have specific questions about COVID-19 and your American Family insurance? Head to our coronavirus FAQs.

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We'll Still Be Here When You Need Us

As always, we’re here. And we’re still doing what we do best: keeping you and your family protected and supported. American Family agents are still available for those who need insurance or assistance. Your local agent offices are open (virtually) and they’re just a phone call or email away.

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We're Here to Support Your Community

American Family Coronavirus Community Efforts

At American Family, we’ve always been dedicated to bringing people together and creating positive impact in our communities. Now more than ever, we believe it’s our responsibility to help lessen the hardships resulting from coronavirus and to help bridge emerging gaps to keep our customers, and those in our communities, going strong.

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Here are a few ways we're offering our support to local communities

The American Family Insurance Dreams Foundation has partnered with our operating companies to offer employees across the enterprise a 2-for-1 matching gift program to maximize our collective response to COVID-19.

Two Dreams Programs adjusted their annual distribution schedule to provide funding when community programs needed it most.

The foundation and American Family Insurance group companies have committed $6.8 million to our communities for COVID-19 relief.

How you can help locally

We’re all in this together. We strongly believe we can overcome the challenges in front of us by helping others — and you can help, too. Join us in our efforts by doing what you can to support your community. Here are a few ideas:

  • Donate to your local food pantry
  • Buy groceries for neighbors in need
  • Support local businesses by ordering takeout or shopping online
  • Give blood
  • Foster a homeless pet
  • Keep being kind and hopeful

View More About Our Community Impact >

Resources for You and Your Family

During these times of uncertainty, it’s important to feel in control of your day to day. That’s why we’ve put together resources to help you and your family during this time.

Head to our Facebook and Twitter pages to stay connected and view helpful articles. From budgeting techniques and setting up your remote workspace to decluttering your home and starting a DIY project, we have an array of topics to keep you dreaming and hopeful.

Related Articles

*The 10% Auto Premium Relief Credit is based on qualifying American Family Insurance personal auto policies in force July 1, 2020 through March 31, 2021; the 5% Auto Premium Relief Credit is based on qualifying American Family Insurance personal auto policies in force between April 1, 2021 and May 31, 2021. Vehicles eligible for the Auto Premium Relief Credit include cars, vans, pick-ups, SUVs, personal trailers, antique/classic cars and farm trucks. Some exclusions apply.

The premium relief payment was only available to eligible customers with qualifying auto policies as of March 11, 2020.

For more information, please contact your American Family agent.