Our Certified Repair Program Workmanship Guarantee

American Family Insurance guarantees that the workmanship will be of the quality generally accepted in the vehicle repair industry. American Family Insurance will resolve any departures from the workmanship standard. That is the limit of American Family’s obligation under the guarantee.

The Workmanship Guarantee is valid as long as you own the vehicle, and applies only to work performed by a CRP shop and its sublet operations.

If you must make a claim under this guarantee, you are not obligated to use the repair facility that originally did the work. If you choose a different facility, please give the original estimate to the facility's management and ask them to contact American Family.

The guarantee is valid only when it and the original estimate of repair are presented at the time of the claim under this guarantee. Only those vehicles repaired in the American Family Certified Repair Program are covered by this guarantee.

To present a claim under this guarantee, contact the nearest American Family claim office.

We reserve the right to inspect your vehicle before any corrective repair work begins.