Response Team

The American Family Insurance Catastrophe Claim Department is always on alert, ready to respond and help customers who have sustained damage from severe weather or other disaster.

Each year, the department handles thousands of homeowner, auto, commercial and farm & ranch claims resulting from hail, tornados, high winds, heavy rains, earthquakes, ice-storms and wildfire. The department has even responded to several train derailments that forced multiple neighborhoods to evacuate due to the threat of hazardous materials.

You have American Family Insurance as your insurer because you expect help in times of adversity. We take great pride in our ability to meet those high expectations.

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