Get Back on the Road to Pursuing Your Dreams
Our car claims service is fast, convenient, and 100% focused on getting you back on the road to your dreams with as little interruption as possible. It’s what makes American Family Insurance’s car claims staff so unique. Because they focus solely on car claims, they can support you with specialized knowledge to help you make the smartest decisions.
Need to make claim? Let’s get started.
Meet Our Certified Repair Program
American Family’s Certified Repair Program (CRP) takes the stress out of choosing a repair shop. We’ve done the work for you by finding the most trusted, customer-friendly shops in your neighborhood, so you can relax knowing your vehicle will be in the best hands.
Quick. Because of our direct relationship with the shops, repairs can begin sooner than at non-CRP facilities.
Guaranteed. Repairs have a lifetime workmanship guarantee backed by American Family.
Easy. No need for multiple estimates.
Convenient. No messy billing. The bill (minus deductible) is sent directly to American Family.
Reliable. Our CRP shops meet the highest ratings for repairs and customer service.
Find a participating shop near you
Paying for your repairs out of pocket? No worries! Our Certified Repair Program can charge you the same, discounted rates American Family pays. We’ll help you find a shop where you know you’re being charged a fair price.
Have a repair shop in mind? Even if the shop is not part of our Certified Repair Program, we’ll be by your side every step of the way. The process is a bit different — but still simple. We’ll likely inspect your vehicle and ask the shop to write an estimate to submit to your claims adjuster.
To report your claim, call1-800-MYAMFAM (1-800-692-6326). (You’ll want these handy when you call: Your American Family Insurance policy number, date and time of your loss, brief description of what happened, insurance and contact information for others involved.)
You can report your claim online too.
Already filed your claim? View your claim status
Meet the People who Care Most
An American Family Insurance agent is always here to offer you support. Find yours today.
Our Customers say it Best
See how people like you feel about entrusting their dreams to American Family.