Learn & Plan

Let's Chat! Online Messaging Service Provides
Quick Answers to Claims, Payments Questions

For a fast response to a specific question, go right to an expert.

American Family's online chat – available daily from 6 a.m. to midnight CST – connects you with just such a resource, ready to address your unique payment or claims inquiry.

Initiate a chat session now.

Where to Find Chat

Begin a session through the Claims Services or Pay Now components of our home page "service island." (See examples below.)

You'll also find Chat with Us links in the toolbar atop the Claims and Payments sections of this website. (See example below.)