Make Life Simple with Online Billing

online billing

Make your billing and payment experience as easy as possible! Register for American Family's self-service online billing system.

It's easy to use and sign up is quick.

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View Terms & Conditions

Here's how it works:

Paperless ease and convenience

As an online customer, you don't have to look for your bills in the mail, then open, store or shred them. There's no more worrying if a bill or payment has been lost or delayed. Instead, you receive email notifications when your bill is ready to view and pay online.

Online Billing accepts:

  • Personal and business checking or savings accounts. You will need the account number and financial institution’s nine-digit routing number (see examples below). Personal Check 1 Personal Check 2
  • MasterCard, Visa, American Express and Discover debit/credit cards. You will need the card number and expiration date.Credit cards

Save time and money

There are no stamps to buy, checks to write or trips to the mailbox.

24/7 access

As an online customer, you have round-the-clock access to your billing account. And, you never have to deal with postal delivery issues that can occur when receiving paper bills in the mail.

The following questions and answers walk you through the online billing process. They are categorized by topic:



You can use Online Billing to pay for the following policies:

  • Auto
  • Property
  • Umbrella
  • Business
  • Farm and Ranch



You can use the "Due Date Reminder" preference to receive email reminders 1-7 days before your payments are due.

You can use the "Account Name" preference to create a name for your billing account(s) for an easy reference (example: car insurance).



Once you are registered for Online Billing you may make a payment from three different locations after you log in to My Account.

  1. Log in to My Account.
  2. Go to the "My Account Overview" page.
  3. Select "Make Payment" next to the account you would like to pay, or select "Pay Multiple Accounts" to pay more than one billing account with one payment. If you haven't already set up a payment method, you will need to do so before entering a payment.
  4. Follow the instructions to complete the payment.

Payment Methods


To edit a registered checking, savings or debit/credit card account:

  1. Log in to My Account.
  2. Select "Billing & Payments."
  3. Select "Payment Methods" from the left side of the page.
  4. Select the "Edit" button for the payment method and follow the instructions.

Automatic Payments


Automatic payments allow you to pay your bill with a U.S. checking, savings or debit/credit card account, payable in U.S. dollars, on a regularly scheduled basis without having to log in to your account. When setting up automatic payments, you'll designate the amount to pay (the minimum amount or full account balance), the payment date (on or up to 20 days prior to your due date) and the payment method to use.

Billing Statements


Yes. You can view your billing statements from the past 13 months by selecting Billing Statement History from the left navigation bar in the Billing & Payments section.

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