My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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Amber Palluck

Customer Service Representative
Amber joined Marci's team in February of 2023 however has previously worked with American Family from 2014 to 2017, she missed us! Amber brings to us wealth of customer service experience. She enjoys spending time with her 20 year old son & 18 year old daughter. Amber also has a passion for fishing and hunting while spending time at her cabin.
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Lukas Hanson

Sales Specialist – All Lines
Luke has recently joined our team and prides himself in giving great customer service. In his free time he likes to travel, attend sporting events, going to movies, and stays very active!
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Mark Hawkins

Sales Specialist – Commercial
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Melanie Lane-Hawkins

Customer Service Representative
Melanie joined American Family in 2017 and brings with her many years of customer service. She is married to Tim and they have 2 daughters and 2 beautiful grandchildren ages 15 and 11. After years of motorcycle riding, they are now enjoying traveling & being home hanging out with their family.
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Renee Peter

Office Manager
Renee joined the Agency in 2016 and has over 32 years of customer and management experience. She has been married to Don for over 35 years and have raised 3 children together, has 1 son-in-law and 1 daughter-in-law. They have recently welcomed into their lives their first grandchild, Beau, who has become the center of their world. Renee enjoys camping with the whole family to State Parks, visits wineries throughout the State and new dining experiences.
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Tamera Zezulka

Agency Branch Manager
Tami joined Marci's Agency in 2004 and has worked in Sales and Management for 40 years. Her dad was also an American Family Agent and her mom worked at American Family Corporate Office. She is married to Jeff and has 4 daughters all married now and 4 grandchildren she loves to spend time with and spoil. Texas has become a new favorite place to go to visit one of her daughters, son-in-law, and new grandson! Summers are spent up north at the lake and enjoying the grandkids sports and activities.