Our Agency
My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.
Insurance we're licensed for:
Our Offices
OUR OFFICE
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127 S 35TH ST
COUNCIL BLUFFS, IA 51501-3204
Phone : (712) 322-6633
Fax: (712) 322-3373
Office Hours
- Monday 7:00 AM-5:00 PM
- Tuesday 7:00 AM-5:00 PM
- Wednesday 7:00 AM-5:00 PM
- Thursday 7:00 AM-5:00 PM
- Friday 7:00 AM-5:00 PM
- NEW Virtual Hours: 7AM - 5PM. Call, Text, Email anytime between the above hours and we'll get back to you ASAP. In order to help protect your families and ours from COVID-19, our brick and mortar office will be closed until further notice. Our physical office may be closed, but our virtual office is OPEN! Email, call, or text during normal business hours and we'll be happy to help. If you need to drop something off at the office, please use the drop slot on the door facing 35th street. We will be stopping by the office daily a day to collect mail and to process payments. If you have to drop off payment, please remember two things: 1. To have your billing statements with the payment and 2. Do not drop cash through the door. Please note, payments can always be made over the phone by calling our office at 712-322-6633 or American Family directly at 1-800-692-6326. And as always, American Family claim center is open at 1-800-692-6326. Thank you for your continued support as we work to make your experience as positive as possible. Stay safe and keep healthy. 712-322-6633 Paula – pplunket@amfam.com Kathy – kkillpac@amfam.com Sam – sfalknor@amfam.com
