My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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Erica Smalls

Customer Service Representative
Licensed Customer Service Representative Originally from Corpus Christi, Texas, Erica is currently in San Antonio, Texas and has skills and knowledge within the insurance industry. Erica is known for her fun and caring attitude, and loves helping others feel secure. She loves spending quality time with her husband and three children, including playing games, exploring, and making delicious food together.
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Norma Pereida Lozano

Sales Specialist – All Lines, Sales Specialist – Farm/Ranch, Sales Specialist – Life
Licensed Customer Service Representative Norma is from Glenwood Springs and is a Colorado native. She loves spending her time in the outdoors with her family, especially exploring all the nearby lakes and rafting on the Colorado River. Norma has been with American Family since2015. She loves the opportunity to meet and talk with new people and to help them tackle their insurance needs.
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Sheryl Helmering

Sales Specialists – Personal Lines, Sales Specialist – Life
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Troy Tyler

Sales Specialist – All Lines, Sales Specialist – Commercial
Troy was born and raised in Belvidere, Illinois, and is currently living in sunny. Riverview, Florida where he works from home. Troy has been with American Family since 2016 and loves being able to help people and go the extra mile to protect dreams through his position. In his spare time, Troy enjoys helping out at his community church. TTYLER2@amfam