My insurance career began in 1984 while I was also attending college full time. During that time, I worked for an insurance agency and had my insurance license in all lines of insurance. I graduated from Webster University with a degree in Management with a Business Administration and Human Resources emphasis. I began my career with American Family Insurance in 1991 in the claims department where I developed the desire to deliver outstanding customer service while supporting our customers during some of their most difficult times in their lives. I handled auto, homeowner’s liability and commercial liability claims. I handled a great deal of complex bodily injury claims. I dealt with insureds and claimants both in person and over the phone. After over 27 years’ experience in claims, I was happy to carry over the knowledge I developed as a claims specialist to better assist our customers here with Mike Scott’s Agency. I am licensed in property, casualty, and life insurance. I believe in protecting our customer’s dreams and strive to maintain the extraordinary level of customer satisfaction that our customers deserve.