My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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Brooke Dalton

Customer Loyalty Specialist
I started working for an American Family Agency in 2016 and was fortunate to join the Mark Rhein Agency in January 2021 when I relocated back to the Manitowoc area. I am licensed to sell auto, home, and life insurance - and I am ready to help our customers navigate through the entire insurance process. I believe it is important to protect the things you work hard for and cherish!

Heidi Claudel

Customer Loyalty Specialist
My journey with American Family and the Mark Rhein Agency began in January 2015. I look forward to helping current and new customers with their insurance needs as I am licensed to sell auto, home, and life insurance. I hope I can gain the continue trust and loyalty that you show to the agency as I help protect your dreams.

Jason Rhein

Sales Specialist – All Lines
I started working at the Mark Rhein Agency in the beginning of 2013 and am licensed to sell auto, home, and life insurance. I have learned a lot in my time in agency and look forward to the opportunity to share this knowledge with you. My favorite thing to hear from a customer is “I never knew that!” It reassures me that not only am I helping protect them, but I am teaching them how they are protected. This way, we can build a policy that is right for you.

Julie Cracraft

Sales Specialist – All Lines
In 1992 I was fortunate to have my brother, Mark Rhein, invite me to join him in his Agency and I have been with him since. The knowledge I have acquired over the years allows me to educate both new and existing customers on their insurance coverage. I am here to help you with your auto, home, business and life insurance needs. Thank you for your continued trust, I will continue to give you the quality service that you expect.