About The Team
My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.
Hayley Schraufnagel
Agency Owner
When Ty and I met in 2005, I knew that we were setting off on a grand adventure. I didn’t realize that we would be lucky enough for ours to include the adventures and dreams of so many others. It has been so fun getting to meet so many clients and people in our community and support them in living out their dreams. Our team here at the agency is such an incredible group of caring, hard-working, and exceptional people, and I am so grateful that more than fifteen years (and two kids) later, this is where our adventure has brought our family!
Jordan Engel
Marketing Specialist
I graduated from the University of Minnesota in May 2018 with a Communication Studies degree. I've been working for the agency remotely from Minnesota since May of 2018! I'm kind of a nerd when it comes to administrative tasks... I love all things lists, calendars, and paperwork related! When I’m not working, I’m usually scouting new coffee shops, reading a good book, or updating my music playlists!
Justin Haugen
Sales Specialist – All Lines
I started working at the agency on November 1st 2017. I moved to AZ in 2015 from Minnesota with my wife, Rachel, and my son, Dexter, and daughter, Avery. I started working for the agency because Ty and I really connected at a church retreat. We discussed me joining his team and put the wheels in motion. I really loved how Ty ran his office, Paladin Sports Outreach, and his everyday life. We had so many things in common, right down to our birthdays! It was a natural fit, and it’s been one the best things I’ve ever been able to do.
Michaela Doyle
Customer Loyalty Specialist
I am a San Diego native that moved to Arizona after I married my husband in 2008. I have been working for the agency since January of 2019. When I am not working I play and coach softball, and I am carting my kids to their ever-changing interests and activities.
Sean Martin
Family Risk Advisor
Michelle McDonald
Agency Branch Manager
Christina Croci
Sales Specialist – All Lines, Family Risk Advisor
Johanna Raisch
Customer Service Representative
I began my insurance career in 1986 Anchorage, Alaska, after moving from Denver, Colorado, with a few year layover in Williston, North Dakota. I moved to Florence, (not knowing a soul) in 2016. Since that time, I have met many wonderful people and made lifelong friendships. I love my community and volunteer as much as time allows.I am the mother of 2 daughters and a proud grand-mother of 9. I joined the agency in September of 2018, and I am proud to be a team member of this amazing organization!