My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

  • :
  • English, Spanish
a group of people posing for a photo
a woman with long hair

Jessica Vice

Customer Service Representative
I began working at The Carlos Capdevila Agency in December of 2022. I am loving this new adventure and learning so many new things, gaining experience and knowledge to help further my career in insurance sales and services. I value our customers and enjoy building relationships to ensure the best possible experience for them. Prior to my career change, I was a special education paraprofessional working with middle school students for 19 years. I assisted with social/emotional needs and development, core curriculum, and time management/organizational skills. I made strong connections with so many young people and amazing staff during those years. I am looking forward to obtaining my license and becoming an integral part of The American Family and Carlos Capdevila Team, helping people insu
a woman with blonde hair

Kimberly Capdevila

Marketing Specialist
Kim worked with the Carlos Capdevila agency from 1994 until 2004. We are happy to have Kim back in 2022. Kim's strong understanding of the insurance business and her marketing experience is invaluable to our agency.
Miia Mikkonen with long black hair

Melissa Pech

Sales Specialists – Personal Lines, Sales Specialist – All Lines, Sales Specialist – Commercial
I am dedicated to helping individuals and businesses protect themselves from unforeseen risks. With over 13 years of experience in the insurance industry, I have developed a deep understanding of the complex world of insurance and am committed to helping my clients navigate it with ease. As a licensed customer service representative in 18 states, I provide a wide range of services to ensure that our clients have the coverage they need to protect themselves and their assets. This includes working with clients to assess their insurance needs, identifying potential risks, and recommending the best insurance products to meet their specific requirements. Whether you are a small business owner looking for liability coverage or an individual seeking home and auto coverage, I am here to help.
a woman with long hair

Sydney Gerst

Customer Loyalty Specialist, Sales Specialist – Life, Sales Specialists – Personal Lines
Serving my community and helping others has always been important to me as a business professional. I started my career in the finance industry, with experience in personal, commercial, and wealth management banking. After 7 years in that role, I pivoted to the world insurance as a personal lines and life insurance specialist. I’m a strong advocate for the clients I represent and understand that people are diverse, with their own life stories and dreams to fulfill. Insurance can be overwhelming, which is why I focus on modeling our products to fit the unique needs of everyone I encounter in a simplified, transparent and down-to-earth style. I look forward to connecting with you on your journey— and doing my best to protect it along the way.