My team is here to serve. Our unique backgrounds, training and experience have prepared us well to help meet your insurance needs. Additionally, as residents of your community, we understand how important it is to be there for you - our trusted friends and neighbors. Together, we're building strong partnerships that help everyone succeed.

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  • English, Spanish
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  • (855) 513-9928
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Juliana Diederich

Office Manager
I am the Office Manager. I help customers identify their insurance needs and find the best solutions American Family can offer, or look to one of our many brokerage solutions to protect unique cases. I have been with the Kyle Hoium Agency in Melrose since 2017 and with American Family since 2013. I live in Albany, and when not at work, I enjoy spending time outdoors, following Minnesota sports and watching my daughter figure skate.
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Stacey Austing-Jacobson

Customer Service Representative
After a 19-year career as a school administrator, I've joined the insurance industry! I'm a licensed insurance sales specialist, and I'm happy to help you with your insurance needs. I've lived in Melrose since 1999 and enjoy the close-knit community. My hobbies include golfing, reading, crafting, playing cribbage and board games, crocheting, searching for agates, hiking and traveling.