CLAIMS

The Answers You Need

When making a claim, you’re going to have questions. We’re here to help.

Here are just a few answers to some of the more commonly asked questions. For more detailed answers, your American Family Insurance agent is the perfect person to help.


Auto
    • Contact our claims office at 1-800-MYAMFAM(1-800-692-6326) to speak to one of our representatives. We’ll guide you through the entire claims process.
    • Make sure to have the address and phone numbers of other parties involved.
    • Once your claim is filed, an adjuster will contact you to go over your claim and talk about your options. 
    • You should notify us as soon as reasonably possible.
    • Please provide the date, time, place and details in addition to the names and addresses of the people involved with the claim.
    • Yes, your deductible applies even if you’re not at fault.
    • Once your claim is paid, if the at-fault person is known, American Family will seek to recover the payments – including your deductible – from the responsible person or their insurance company.
Business
    • For starters, contact your agent.
    • Next, look for potential safety risks and take reasonable steps to prevent further damage.
    • Be sure to keep an accurate record of your repair expenses.
    • Separate items that may be cleaned and/or repaired.
    • Check with your claims representative before you discard any items you plan to claim as damaged.
    • Check your policy for specific coverage information.
    • Your claim rep will contact you.  
    • To expedite repairs, you can choose to get an estimate from a contractor of your choice or your adjuster can provide you with a list of local contractors.
    • Major damage may require contractor/engineer inspections.
    • Some repairs may not be covered unless you purchased special add-ons for your policy.
Farm & Ranch
    • You may be asked to keep items for inspection, so don't throw anything away.
    • Keep any receipts so you can document your reimbursement requests.
    • You’ll need to complete an inventory sheet listing all missing or damaged property. 
    • Promptly report the incident, regardless of fault.
    • Collect the injured person's contact info along with info for anyone else who was present at the time of the injury.
    • Provide your adjuster with all names, addresses and phone numbers. 
    • A personally assigned adjuster works with you to estimate your damages and can provide you with a list of local contractors who have done work for our customers in the past.
    • You can also choose to get an estimate from a contractor of your choice.
    • No matter which you choose, your adjuster and the contractor will work together to agree on a fair repair price.
Home/Condo/Renters
    • First, contact your agent to report the damage or loss.
    • Keep damaged property for inspection and to help us determine what happened.
    • Your adjuster will work with you to estimate your damages.
    • To complete the repairs, you can get an estimate from a contractor of your choice, or the adjuster may be able to provide you with a list of local contractors who have done work for our customers in the past.
    • No matter which option you choose, your adjuster and the contractor will work together to agree on a fair repair price.
    • You may be entitled to temporary living expenses and housing if your home is considered uninhabitable.
Health
    • Visit the Network Providers page to locate an in-network provider in your area.
    • By using an in-network provider, your out-of-pocket cost may be waived, or lowered from 10-20%, depending on your policy.
Recreational Vehicle
    • Yes, your appraiser needs to be at the repair shop in order to complete an estimate.
    • It is most helpful to move the RV to a shop and request an estimate so it is ready when your appraiser arrives.
    • We pay for reasonable and necessary transport costs to the closest qualified repair facility.
    • Yes, your appraiser needs to be at the repair shop in order to complete an estimate.
    • It is most helpful to move the RV to a shop and request an estimate so it is ready when your appraiser arrives.
Workers' Comp
  1. Health Data management (HDM)

    • Payer ID: Amf11 (for HCFA & UB bills)
    • Phone number: 1-402-951-4500
    • Website: www.hdmcorp.com

    Availity:

    • Payer ID: Fam11 (for HCFA & UB bills)
    • Phone number: 1-800-282-4548
    • Website: www.availity.com

    Change Healthcare (formerly Emdeon):

    • If passing subscriber and patient lopping structure, claim number should be passed in one of the ref segments in 2010CA in either Property Casualty Claim Number Y4 or Property Casualty Patient Identifier 1W.
    • If passing subscriber looping structure only, claim number should be passed in 2010BA NM109
  2. 1-800-692-6326 extension 41240

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