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Contact Us

When you choose American Family Insurance as your provider, you become a member of our family. We’re here for you to answer any questions you may have.

Here Are the Ways You Can Reach Us

Just pick the option that works best for you.
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Call Us

Call us anytime at 1-800-MYAMFAM (1-800-692-6326). We’re here for you 24/7 via our automated pay-by-phone system and claims.

  • Pay-by-phone system and MyAccount assistance from a live representative available Monday – Friday, 7 AM - 10 PM CST; Saturday, 8 AM - 8 PM CST; Sunday, 12 PM - 8 PM CST
  • Getting a quote available Monday – Friday 8 AM - 8 PM CST, Saturday 8 AM - 8 PM CST
  • Adding/removing a vehicle from an existing policy, billing and general service questions available Monday – Friday 7 AM - 8 PM CST, Saturday 8 AM - 8 PM CST
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Contact Your Agent

Log into My Account or enroll to best contact your agent. At the very bottom of the My Account page, you'll find your agent's contact information, including their name, website, email and phone number.
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Email Us

For more detailed queries, feel free to send us an email. Or select the type of inquiry below to submit a request.
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Mail Us

Feel free to send us a letter too, if you prefer. Our mailing address is:

6000 American Parkway
Madison, WI 53783
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Report Claim Fraud

At American Family, we take you and your family’s safety seriously. That’s why if you may have been a victim of fraudulent activity, we want to hear from you. Contact our Special Investigation Unit at 608-242-4100 ext. 29510 or by email at askSIU@afics.com immediately.
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